BASIC Support (Annual / 3 years)
The Basic Support (Annual / 3 years) allows you to receive assistance regarding your technical issues or questions for your DSS V7 or DSS V7 Lite product. Basic Support gives you access to the Open-E User Portal where you can report your problem and a support ticket will be created. An Open-E support engineer will contact you as soon as possible, depending on your indicated severity level.
Support Form
Email only!
With a Basic Support license you can contact our Support Team and receive assistance via e-mail only. No phone support is provided with this support package.
Pricing
BASIC Support can be purchased following ways:
- Regular purchase: When product has no support or when previous support expired.
- Upgrade: When changing currently active support plan to higher.
Each license of Open-E DSS V7 & DSS V6 includes Annual BASIC Support plan.
Change Currency to: EUR
| Regular price for Annual BASIC Support: | $ 209.00 |
| Regular price for 3 Years BASIC Support: | $ 595.00 |
| Upgrade to 3 Years BASIC Support: | $ 396.00 |
Upgrade options to higher support plans
| Upgrade to Annual STANDARD Support | $ 106.00 |
| Upgrade to Annual PREMIUM Support | $ 210.00 |
| Upgrade to Annual 24/7 Support | $ 1331.00 |
| Upgrade to 3 Years STANDARD Support | $ 699.00 |
| Upgrade to 3 Years PREMIUM Support | $ 995.00 |
| Upgrade to 3 Years 24/7 Support | $ 4190.00 |
Live Chat with pre-sales engineers
Videos & Webinars
Open-E DSS V7 Active/Active iSCSI Failover Setup
All videos & webinars »Resources library
Products
Technical Support
Solution
Resources
Open-E Blog
Forum
Facebook
Vimeo
LinkedIn
Twitter
You Tube
Knowledge BaseContact Us: +1 (678) 666 2880 (US) | +49 (89) 800 777 - 0 (Germany) | info@open-e.com
- Copyright © 2012 Open-E
- |
- Privacy Policy
- |
- Terms of use
- |
- Policies