BASIC Support (Annual / 3 years)
The Basic Support (Annual / 3 years) allows you to receive assistance regarding your technical issues or questions for your DSS V7 or DSS V7 Lite product. Basic Support gives you access to the Open-E User Portal where you can report your problem and a support ticket will be created. An Open-E support engineer will contact you as soon as possible, depending on your indicated severity level.
With a Basic Support license you can contact our Support Team and receive assistance via e-mail only. No phone support is provided with this support package.
BASIC Support can be purchased following ways:
- Regular purchase: When product has no support or when previous support expired.
- Upgrade: When changing currently active support plan to higher.
Each license of Open-E DSS V7 & DSS V6 includes Annual BASIC Support plan.
Change Currency to: EUR Change Currency to: USD
|Regular price for Annual BASIC Support:||€ 149.00$ 209.00|
|Regular price for 3 Years BASIC Support:||€ 425.00$ 595.00|
|Upgrade to 3 Years BASIC Support:||€ 283.00$ 396.00|
Upgrade options to higher support plans
|Upgrade to Annual STANDARD Support||€ 76.00$ 106.00|
|Upgrade to Annual PREMIUM Support||€ 150.00$ 210.00|
|Upgrade to Annual 24/7 Support||€ 951.00$ 1331.00|
|Upgrade to 3 Years STANDARD Support||€ 499.00$ 699.00|
|Upgrade to 3 Years PREMIUM Support||€ 711.00$ 995.00|
|Upgrade to 3 Years 24/7 Support||€ 2993.00$ 4190.00|
Videos & Webinars
Open-E DSS V7 Active/Active iSCSI Failover SetupAll videos & webinars »