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Open-E DSS V7 Subscriptions Store

Open-E JovianDSS Open-E DSS V7 Open-E DSS V7 Subscriptions Open-E DSS V7 SOHO

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OPEN-E DSS V7
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HA Package - Open-E DSS V7 with Active-Active Failover for iSCSI Monthly Subscription Change Currency to: USD Change Currency to: EUR

The automatic Active-Active iSCSI Failover for Open-E DSS V7 uses two nodes set up in an active-active configuration. This High Availability Package includes 2 licenses of Open-E DSS V7 and 2 Active-Active iSCSI Failover licenses to set up a HA storage environment.

Up to 4TB available storage

USD 145.00 /mo

Up to 8TB available storage

USD 160.00 /mo

Up to 16TB available storage

USD 189.00 /mo

Up to 32TB available storage

USD 243.00 /mo

Unlimited available storage

USD 298.00 /mo

Save time by checking our Forum and Knowledge Base. You might find a quick solution to your issue there:

Forum: forum.open-e.com
Knowledge Base: kb.open-e.com

Per Incident 24/7 Support is a fee-based service exclusively applicable to Open-E products, utilizing a pay-per-incident support model. This support is available 24/7, encompassing weekdays, weekends, and holidays.

The Per Incident 24/7 Support Pricing:

Single node: USD 1 005.00 per incident.
Cluster: USD 2 010.00 per incident.

IMPORTANT NOTICE: Pricing for Per Incident 24/7 Support is exclusively quoted in US dollars; rates in other currencies are not offered. Payment for Per Incident 24/7 Support is required via credit card prior to the initiation of support services. The customer bears responsibility for any foreign exchange charges and additional fees. Calculating, reporting, and remitting the applicable taxes to their tax authority is the customer's sole obligation.

Reporting an issue

When reaching out to us, please ensure you have the following information ready:
- name
- phone-number
- e-mail address
- Serial Number of your Open-E product, which can be located in the GUI on the Help > About page or the Open-E User Portal.
Please be ready to provide logs from the GUI, downloadable from Status > Hardware > Logs by clicking the "Download all" button.
Ensure that your Open-E product is registered. If not, please refer to the link below to complete the registration process. This allows you to access software updates for your module. Product Registration: www.open-e.com/register/

Upon reaching out to our Per Incident 24/7 Support representative and providing all necessary information, a dedicated support engineer will promptly reach out to you regarding your issue. Please note that during periods of high call volumes, the response time may extend up to 4 hours from the moment your call is received. We appreciate your understanding and patience as we work diligently to address your concerns.

Canceling an issue

Cancellations must be done immediately or within 15 minutes of placing the call to the Per Incident 24/7 Support Call Center. The customer is solely responsible for contacting the Per Incident 24/7 Support Call Center directly to cancel the order, and this responsibility does not fall on Open-E or the Support Engineer. Failure to complete the cancellation within the specified 15-minute timeframe will result in the order being processed without a refund.

Per Incident 24/7 Support Call Center phone number

To report an issue, call the following phone number: +1 (877) 572 5134

HA Package - Open-E DSS V7 with Active-Active Failover for NFS Monthly Subscription back to top ^

The automatic Active-Active NFS Failover for Open-E DSS V7 uses two nodes set up in an active-active configuration. This High Availability Package includes 2 licenses of Open-E DSS V7 and 2 Active-Active NFS Failover licenses to set up a HA storage environment.

Up to 4TB available storage

USD 145.00 /mo

Up to 8TB available storage

USD 160.00 /mo

Up to 16TB available storage

USD 189.00 /mo

Up to 32TB available storage

USD 243.00 /mo

Unlimited available storage

USD 298.00 /mo

Save time by checking our Forum and Knowledge Base. You might find a quick solution to your issue there:

Forum: forum.open-e.com
Knowledge Base: kb.open-e.com

The Per Incident 24/7 Support Pricing:

Single node: USD 1 005.00 per incident.
Cluster: USD 2 010.00 per incident.

Reporting an issue

When reaching out to us, please ensure you have the following information ready:
- name
- phone-number
- e-mail address
- Serial Number of your Open-E product, which can be located in the GUI on the Help > About page or the Open-E User Portal.
Please be ready to provide logs from the GUI, downloadable from Status > Hardware > Logs by clicking the "Download all" button.
Ensure that your Open-E product is registered. If not, please refer to the link below to complete the registration process. This allows you to access software updates for your module. Product Registration: www.open-e.com/register/

Canceling an issue

Per Incident 24/7 Support Call Center phone number

To report an issue, call the following phone number: +1 (877) 572 5134

Open-E DSS V7 Monthly Subscription back to top ^

Open-E DSS V7 is a data storage software providing NAS and SAN functionality, including iSCSI Target and Fiber Channel. The Monthly Subscription offers the flexibility of short-term commitment, allowing you to take full advantage of Open-E DSS V7 and its enterprise-class storage features. This product comes with FREE Basic Support valid during the subscription period.

Up to 4TB available storage

USD 44.00 /mo

Up to 8TB available storage

USD 49.00 /mo

Up to 16TB available storage

USD 55.00 /mo

Up to 32TB available storage

USD 82.00 /mo

Unlimited available storage

USD 109.00 /mo

Save time by checking our Forum and Knowledge Base. You might find a quick solution to your issue there:

Forum: forum.open-e.com
Knowledge Base: kb.open-e.com

The Per Incident 24/7 Support Pricing:

Single node: USD 1 005.00 per incident.
Cluster: USD 2 010.00 per incident.

Reporting an issue

When reaching out to us, please ensure you have the following information ready:
- name
- phone-number
- e-mail address
- Serial Number of your Open-E product, which can be located in the GUI on the Help > About page or the Open-E User Portal.
Please be ready to provide logs from the GUI, downloadable from Status > Hardware > Logs by clicking the "Download all" button.
Ensure that your Open-E product is registered. If not, please refer to the link below to complete the registration process. This allows you to access software updates for your module. Product Registration: www.open-e.com/register/

Canceling an issue

Per Incident 24/7 Support Call Center phone number

To report an issue, call the following phone number: +1 (877) 572 5134

Standard Support back to top ^

The license allows you to manage support tickets in your own Open-E User Portal to receive technical support via phone or e-mail. This will enable you to correspond with an Open-E support engineer to obtain assistance on your technical questions, and receive solutions which are associated with Open-E DSS V7 SUBSCRIPTION products only.

Monthly subscription

USD 29.00 /mo

Save time by checking our Forum and Knowledge Base. You might find a quick solution to your issue there:

Forum: forum.open-e.com
Knowledge Base: kb.open-e.com

The Per Incident 24/7 Support Pricing:

Single node: USD 1 005.00 per incident.
Cluster: USD 2 010.00 per incident.

Reporting an issue

When reaching out to us, please ensure you have the following information ready:
- name
- phone-number
- e-mail address
- Serial Number of your Open-E product, which can be located in the GUI on the Help > About page or the Open-E User Portal.
Please be ready to provide logs from the GUI, downloadable from Status > Hardware > Logs by clicking the "Download all" button.
Ensure that your Open-E product is registered. If not, please refer to the link below to complete the registration process. This allows you to access software updates for your module. Product Registration: www.open-e.com/register/

Canceling an issue

Per Incident 24/7 Support Call Center phone number

To report an issue, call the following phone number: +1 (877) 572 5134

Premium Support back to top ^

Monthly subscription

USD 38.00 /mo

Save time by checking our Forum and Knowledge Base. You might find a quick solution to your issue there:

Forum: forum.open-e.com
Knowledge Base: kb.open-e.com

The Per Incident 24/7 Support Pricing:

Single node: USD 1 005.00 per incident.
Cluster: USD 2 010.00 per incident.

Reporting an issue

When reaching out to us, please ensure you have the following information ready:
- name
- phone-number
- e-mail address
- Serial Number of your Open-E product, which can be located in the GUI on the Help > About page or the Open-E User Portal.
Please be ready to provide logs from the GUI, downloadable from Status > Hardware > Logs by clicking the "Download all" button.
Ensure that your Open-E product is registered. If not, please refer to the link below to complete the registration process. This allows you to access software updates for your module. Product Registration: www.open-e.com/register/

Canceling an issue

Per Incident 24/7 Support Call Center phone number

To report an issue, call the following phone number: +1 (877) 572 5134

IMPORTANT: The prices listed above don't include the appropriate VAT of your country.