Partner Exclusive News - Change in Technical Support Policy - US

Dear Open-E Partner,

Change in Technical Support Policy
on July 1, 2012

Open-E will change its Technical Support Policy, valid from July 1, 2012.

From this date forward newly purchased product licenses from Open-E will include one year of free Basic Technical Support instead of one year of Standard Support. Upgrades to Standard or Premium Support can be purchased.

Free Basic Support
with every purchased product

Annual Basic Support technical support via e-mail reaction time within one working day

We will be implementing this change as a reaction to requests we received from our partners. Open-E provides high quality products and support requests often include more consulting than actually solving technical issues related to our software.

This change of policy will create an additional product which can be sold by you, adding up to your margins.

For further information or questions about this change in our Technical Support Policy please send an e-mail or call me.