New Support Plans from Open-E

Dear Open-E Reseller Partner,

New Support Plans
from Open-E

We have established new Support plans and with this Partner Exclusive News we would like to introduce you to the changes and new products.

You might have already experienced that we always try to help our customers in the best possible way - even if the support issue is hardware and not software-related. We want to offer you and your customers better service, which is why we enhanced our support policy.

Changes
in our Support Policy

The following changes have been made to provide customers with extended support services: New 24/7 Support is available, which will include 5 incident support cases per year outside regular business hours. All other support cases will be treated as Premium. Support is provided via e-mail and telephone with an exclusive support line for urgent cases.

• All newly purchased licenses for Open-E DSS V6 will now include FREE Basic Support.
  
  
• Upgrades from Basic Support to higher support plans are now available - you only pay the price difference between the two support products. Upgrading will only change the support type, not the expiration date.
  
  
• Each support product is now available on a 3 year basis, including a 5% discount.

To easily compare all of Open-E's support products please visit the Open-E Support Policy website. You will find an overview here and detailed information for each product separately.

New Price List
for End-Customers

In the attachment of this newsletter you will find our updated End-Customer Price List. Support prices are valid from now on, all prices related to Open-E DSS V7 will be valid from July 18th, 2012.

Should you have any further questions about Open-E's Support Policy and our support products, please send an e-mail or call me.