Dear Open-E Customer,
you have experienced our technical support in the past, you know Open-E
always assists in solving the problem, whether hardware or
software-related. In continuing Open-E's commitment to providing best
in class support, we have enhanced our Support Policy and Offerings to better meet the needs of our customer community.
is now available 24 by 7 and you can upgrade our support for just the
price difference in coverage. Check out the details below!
Changes to the Support Policy:
- New 24/7 Support
is available, which will include 5 incident support cases per year
outside regular business hours. All other support cases will be treated
Support is provided via e-mail and telephone with an exclusive support
line for urgent cases.
- All newly purchased licenses for Open-E DSS V6 will now include FREE Basic Support.
- Upgrades to higher support plans are
now available - you only pay the price difference. Upgrading will only change the support type, not the expiration date.
- Each support product is now available on a 3 year basis, including a 5% discount.
More Information on our Website
To easily compare all of Open-E's support
products please visit the Open-E Support Policy website. You will find
an overview here and detailed information for each
product separately.Should you have any further questions about Open-E's prices, please contact one of our Resellers, visit a Partner Online Shop or go to the Open-E Online Store.