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Dear Open-E Customer,

New Support Plans
from Open-E

If you have experienced our technical support in the past, you know Open-E always assists in solving the problem, whether hardware or software-related. In continuing Open-E's commitment to providing best in class support, we have enhanced our Support Policy and Offerings to better meet the needs of our customer community.

What's new?

Support is now available 24 by 7 and you can upgrade our support for just the price difference in coverage. Check out the details below!

Changes to the Support Policy:
  • New 24/7 Support is available, which will include 5 incident support cases per year outside regular business hours. All other support cases will be treated as Premium. Support is provided via e-mail and telephone with an exclusive support line for urgent cases.
  • All newly purchased licenses for Open-E DSS V6 will now include FREE Basic Support.

  • Upgrades to higher support plans are now available - you only pay the price difference. Upgrading will only change the support type, not the expiration date.

  • Each support product is now available on a 3 year basis, including a 5% discount.

More Information on our Website

To easily compare all of Open-E's support products please visit the Open-E Support Policy website. You will find an overview here and detailed information for each product separately.

Should you have any further questions about Open-E's prices, please contact one of our Resellers, visit a Partner Online Shop or go to the Open-E Online Store.
Best regards,
Vera Neumeyer
Open-E Team
Open-E, Inc.
T: +1 (678) 666 2885