Dear Open-E Partner,
Christmas has come early for your customers with this
special offer: Our 24/7 Support Plan is available at a 50% discount! This unbeatable offer is valid from November 1 until December 31, 2012 to ensure your peace of mind in 2013 or even until 2015. Yes, our offer applies to 3-year 24/7 Support Plan as well! What
if you already use one of our support plans (Basic, Standard or
Premium) and want to upgrade it to 24/7 Support Plan? No problem, you
can do it with the same 50% discount. What’s in it for you?
24/7 Support provides 24-hour help all year round and allows you to
receive assistance regarding any technical issues or questions related
to your Open-E product.
With a 24/7 Support license,
you can contact our Support Team and receive assistance via e-mail and
phone. In urgent cases, you can call our special 24/7 Support Hotline.
What’s more, the 24/7 Support offers you: | |  |
- Urgent incident support cases outside regular business hours, weekends and public holidays within a 4 hour response time.
- Access to the Open-E User Portal, where you can report your issue, so the support ticket will be created.
- Access to your support tickets through the Open-E Ticket Viewer, so you can always check the progress of your case.
- Remote Support Sessions, so our support engineers can diagnose and solve technical issues directly on your running system.
You want it? This is how to get it!
Order your support plans with us: | Support Product | Old Price (End-User) | New Price (End-User) | | Annual 24/7 Support | € 1.100,00 | € 550,00 | | 3 years 24/7 Support | € 3.135,00 | € 1.567,50 | | Upgrade to Annual 24/7 Support | € 951,00 | € 475,50 | | Upgrade to 3 years 24/7 Support | € 2.993,00 | € 1.496,50 |
If
you have any questions regarding this newsletter or our special offer,
please
contact the Open-E Sales Representative in your area anytime. |
