New Open-E Support Products

Dear Open-E Partner,

Important news! On October 1, 2013 we will introduce new support prices and support products. As every product license of Open-E DSS V7 includes one year of Basic Support, we want to help your customers to easily maintain support with Upgrades, Renewals and Reinstatements.

With this newsletter we would like to provide you with further information regarding these changes.

New pricing:
Support Upgrades

Upgrades escalate the level of support plans at a 50% discount and are only available for active support licenses. Support upgrades are recommended to be purchased together with a new product license. Upgrades are available for periods of 1 or 3 years.

New products:
Support Renewals

Renewals extend the duration of support at a 50% discount and are only available for active support licenses. Renewals are available for periods of 1 or 3 years.

New products:
Support Reinstatements

Reinstatements start a new support after existing support for a product expired. Reinstatements are available for periods of 1 or 3 years.

Find an overview of Open-E's Support Plans here.

Your Open-E Sales Representative will contact you shortly, providing you with the new price list and answering your questions in regard to our support plans.

Best regards,
Vera Neumeyer
Open-E Team

Open-E
US: +1 (678) 666 2880
DE: +49 (89) 800777 0
info@open-e.com
https://www.open-e.com