The After-hours Support is a Fee-based charge of $200.00 for Open-E products only and is a pay per incident support case.
The After-hours Support is provided during the hours of 6PM – 9AM local time, weekends and holidays.
When contacting the support center please provide all contact information (name, phone number and email address) and the Serial Number of your Open-E product.
The Serial Number can be found on the USB or IDE module from the label on the back side or from the GUI located in the Help>About page.
Additionally, please be ready to provide logs from the GUI, this can be downloaded from Status>Hardware>Logs - then click on the download button.
Please make sure that you have registered your Open-E product. If not please refer to link below as this will allow you to access software updates for your module.
Product Registration: www.open-e.com/account/register/product
Once contacting the After-hours Support representative and providing all information, a support engineer will be located to contact you in regards to your issue. In some instances during high call volumes this can take up to 4 hours to respond from the time of receiving your call.
After-hours Support:
+1 (877) 572-5134
Your incident may already have a resolution, please search our Forum and Knowledge Base from the links below:
