24/7 Support (Annual / 3 years)
The 24/7 Support (Annual / 3 years) provides 24-hour help all year round and allows you to receive assistance regarding any technical issues or questions for your DSS V7 or DSS V7 Lite product. The 24/7 Support offers 5 urgent incident support cases outside regular business hours, weekends and public holidays within a 4 hour response time. 24/7 Support gives you access to the Open-E User Portal where you can report your problem and a support ticket will be created. An Open-E support engineer will contact you as soon as possible, depending on your indicated severity level.
Email and Phone
With a 24/7 Support license you can contact our Support Team and receive assistance via e-mail and phone. For urgent cases you can call our special 24/7 Support Hotline.
Remote Support Sessions
Remote Support Sessions allow our support engineers to diagnose and solve technical issues directly on your running system.
24/7 Support can be purchased following ways:
- Regular purchase: When product has no support or when previous support expired.
- Upgrade: When changing currently active support plan to higher.
Change Currency to: EUR Change Currency to: USD
|Regular price for Annual 24/7 Support||€ 1100.00$ 1540.00|
|Regular price for 3 Years 24/7 Support||€ 3135.00$ 4389.00|
|Upgrade to Annual 24/7 Support||€ 951.00$ 1331.00|
|Upgrade to 3 Years 24/7 Support||€ 2993.00$ 4190.00|
Videos & Webinars
Open-E DSS V7 Active/Active iSCSI Failover SetupAll videos & webinars »