Service and Support
Overview
Welcome to Open-E Service & Support page.
Here you will learn the details about each of our storage software products to help assist you in building your ideal storage solution.
Open-E's Data Storage Software, NAS-R3, iSCSI-R3 product lines, are build from the ground up for SMB and SME markets and enjoy a multi-national reputation for best-in-class performance, flexibility, reliability, scalability and return-of-investment.
Please use our advanced search engine as your issue or technical inquiry might already be solved from articles of the Knowledge Database, White Papers, Presentations and the Forums.
Please use key words to best describe your issue or inquiry that you may have:
Via Telephone,
our staff is available to respond via telephone to
technical support form requests during our primary business hours
Via Forum,
interesting feedback you will also find in our
Open-E FORUM
Pre-Sales,
If you have any questions regarding technical Pre-Sales information related to our products please contact Open-E
pre-sales@open-e.comAfter-Hours Support (fee-based)
available after business hours, also during Weekends and Holidays
read more 
If you have any questions, need additional information, or would like to give us feedback, please contact Open-E
info@open-e.com
Interesting informations are provided via Webinars.
If you would like to take part visit
webinars section
The After-hours Support is a Fee-based charge of $200.00 for Open-E products only and is a pay per incident support case.
The After-hours Support is provided during the hours of 6PM – 9AM local time, weekends and holidays.
When contacting the support center please provide all contact information (name, phone number and email address) and the Serial Number of your Open-E product.
The Serial Number can be found on the USB or IDE module from the label on the back side or from the GUI located in the Help>About page.
Additionally, please be ready to provide logs from the GUI, this can be downloaded from Status>Hardware>Logs - then click on the download button.
Please make sure that you have registered your Open-E product. If not please refer to link below as this will allow you to access software updates for your module.
Product Registration: www.open-e.com/account/register/product
Once contacting the After-hours Support representative and providing all information, a support engineer will be located to contact you in regards to your issue. In some instances during high call volumes this can take up to 4 hours to respond from the time of receiving your call.
After-hours Support:
+1 (877) 572-5134
Your incident may already have a resolution, please search our Forum and Knowledge Base from the links below:
Forum: forum.open-e.com
Knowledge Base: kb.open-e.com
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