Open-E Check-Up Service: The True Value of a Data Storage System Health Audit

Even the most reliable data storage systems develop wear and tear that isn’t immediately visible. Think of it as a high-performance car. A car you drive to work, to the shops, to transport your children, who aren’t exactly gentle with the interior, and to travel hundreds of miles on holiday trips. You use it to its full potential without knowing what’s going on under the hood, in the chassis. You may wash it, check the tire pressure, and top up the oil, counteract corrosion, but underneath the surface, components are constantly working under immense pressure. Various misalignments, or gradual degradation of parts, often go unnoticed until they lead to a breakdown. Similarly, your data storage environment can encounter hidden issues, such as hardware wear, outdated settings, or unnoticed misconfigurations, that may silently compromise performance or data integrity.

The solution to this problem may be regular check-ups, which help detect small problems before they become costly repairs. That’s what the Open-E Check-Up Service is – a proactive, in-depth health inspection of your data storage infrastructure, designed to identify hidden risks, inefficiencies, and early warning signs of potential failure. It goes beyond what day-to-day monitoring tools report, delving into system logs, configuration files, data storage pool structures, High Availability cluster settings, and backup strategies.

Why You Need the Health Audit Even If Your System Seems Stable

It’s tempting to think that if your system runs smoothly, there’s no need for an audit. After all,
Open-E JovianDSS is known for its reliability and robust architecture. But reliability does not mean immunity to external issues. Many cases of data loss are not caused by software failure, but by hardware degradation or misconfiguration.

They may include:

• A gradually failing disk that hasn’t yet triggered a SMART alert.
• Incorrect backup scheduling leaves gaps in your data protection.
• Suboptimal redundancy models that introduce single points of failure.
• Network misconfigurations that limit performance without being immediately noticeable.

These are the “internal issues” of your data storage vehicle, which transports and stores the data: the parts you can’t inspect just by lifting the hood. They require a deeper, expert-level analysis to spot and correct before a disaster occurs.

Unlike the customer support, which responds after your problem appears, the Open-E Check-Up Service works before it becomes a ticket. It’s proactive rather than reactive. This can save not only time and stress, but also prevent costly downtime, SLA breaches, or worst of all, data loss.

What is the Open-E Check-Up Service

The Open-E Check-Up Service offers a comprehensive system audit tailored specifically for active Open-E JovianDSS environments. Conducted by seasoned Open-E specialists, this service delivers an in-depth diagnostic assessment of your storage infrastructure, without needing direct access to your live production system. By examining system log files and configuration details you provide, our experts evaluate the overall health and efficiency of your setup.

The Open-E Check-Up Service includes analyzing configuration parameters, redundancy schemes, data protection mechanisms, hardware conditions, and network architecture. The objective is straightforward but vital: to uncover hidden vulnerabilities early, enhance system performance, and ensure maximum uptime and availability. All before any issues affect your operations.

How the Open-E Check-Up Service Works – Step by Step

The Open-E Check-Up Service follows a well-structured, expert-led evaluation process that ensures your storage infrastructure continues to meet your performance, reliability, and security expectations. It’s designed to be clear, non-invasive, and highly effective, so you can stay focused on your core business, knowing your system is in good hands. Here’s how it works:

1. Initial Consultation – Let’s Talk

We begin with a brief consultation to understand your storage environment, specific goals, and any known challenges. Based on that, you’ll receive clear, step-by-step instructions on how to generate and submit the required system data.

2. Secure Data Collection & Analysis – No External Access Needed

There’s no need for remote login or direct access to your infrastructure. Instead, you’ll provide us with:

• One-time generated system log files.
• A filled-out configuration summary spreadsheet prepared by Open-E.
• A schematic of the customer’s system environment, highly recommended to support effective preparation and execution of the check-up.

In the case of no schematic available, a description of the basic system architecture provided will enable us to gain a clear understanding of the customer environment.

We do the heavy lifting, so you can get your report with minimal effort

Some of the key areas our experts analyze are:

• System health: OS version, resource usage, and general operational status.
• Hardware and topology: CPU load, storage pool layout, drive conditions, high availability cluster setup, and network structure.
• Backup and data protection strategies: UPS status, monitoring, and recovery procedures.

However, be assured that we analyze much more than the examples listed above to ensure the most comprehensive outcome.

3. Clear, Actionable Reporting

Once the analysis is complete, you’ll receive technical documentation of your system’s current configuration. It’s a Check-Up report that summarizes the check-up results, along with in-depth details on “system health check”, “compliance evaluation”, “data availability & security”, and “performance optimization”. In addition to the results, we also provide recommendations for action.

• A summary of identified risks or inefficiencies, each with an associated risk level.
• Tailored optimization recommendations that directly address your infrastructure’s specific needs.

4. Expert Consultation – Discussing the Results

The process concludes with a personal consultation session. Our experts will walk you through the report, explain the findings, and provide clear, actionable next steps to enhance system stability, performance, and data protection.

The Key Benefits of The Open-E Check-Up Service

• Preventing Hidden Failures: Detect early-stage hardware wear or configuration drift before they escalate.
• Ensuring Business Continuity: Strengthen your Disaster Recovery and Backup strategy against overlooked weak points.
• Improving Performance: Optimize settings for better throughput, load balancing, and storage pool efficiency.
• Reducing Downtime Risks: Prevent outages caused by preventable issues, such as firmware mismatches or outdated network settings.
• Acting Proactively, Not Reactively: Solve problems before users are affected, rather than firefighting with support afterward.

A Small Investment for Long-Term Data Storage Reliability

The Open-E Check-Up Service offers a cost-effective way to gain deep insights into your data storage system’s health and performance. It actively supports your customer success strategy, allowing you to focus on what matters most, with confidence that your storage system is operating securely and efficiently.

This service is especially recommended after 12–24 months of live system operation, during regular IT infrastructure reviews, or as part of preparations for system upgrades or SLA renewals.

Ensure your Open-E JovianDSS environment remains efficient, secure, and resilient – schedule your Open-E Check-Up Service today!