Privacy Policy

Last updated: May 25, 2018

The data controller of personal information to which this policy applies is Open-E Inc., 2820 Lassiter Rd., Building C, Marietta, GA 30062, United States of America.

Privacy Statement

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, communicate, disclose and make use of personal information.

  • Before or at the time of collecting personal information, we will identify the purposes for which the respective information is being collected.
  • We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make information about our policies and practices relating to the management of personal information readily available to customers.

Collection of Personal Information

We collect information about you when you:

  • visit the website, and other sites accessible from the website
  • register and buy products or services on the website
  • take part in promotions, competitions and customer surveys
  • contact us

Website

What kind of data we collect

In any case you are contacting us - (via email, online forms or registering for newsletters, a webinar, free trial products, or registering for a regular account):

  • E-mail address

In case of purchasing products or registering a Company account:

  • Name
  • Address
  • Phone number

Using your Personal Information

We use your information to:

  • manage and improve the content of our website and related pages and services,
  • develop new services, features, and functionalities,
  • personalize our services for you,
  • administer and operate your account,
  • process your orders and respond to your inquiries,
  • provide technical support you requested,
  • share service and products updates,
  • manage promotions, competitions and customer surveys,
  • promotions, special offers, and new products,
  • check and verify your identity, and prevent or detect crime or illegal activities.

You can manage your personal data in your Open-E account anytime.

Marketing

We may use your e-mail address for marketing purposes, especially for the Open-E Newsletter, Partner Exclusive News, Webinar Invitations and other, only if you have subscribed through the website form, or if you configured the Newsletter settings in your Open-E account.

Cancellation

If you don't wish to receive our Newsletter:

  • click the “unsubscribe” link at the footer of all our newsletter messages,
  • or configure the Newsletter settings in your Open-E account.

Open-E Forum

The Forum is free and available to all visitors. ALL INFORMATION THAT IS DISCLOSED IN YOUR POSTS BECOMES PUBLIC INFORMATION and anyone (even without an account) has access to it. Please DO NOT publish any personal information you don’t wish to be available publicly.

What kind of data we collect

  • Name (real name or nickname),
  • E-mail address.

Using your Personal Information

Your Personal Information is required to let you publish your questions and answers. You may decide if you wish to receive e-mails from the administrator and/or other Forum members. We DO NOT USE your Forum e-mail address for any marketing actions.

Open-E Blog

The Blog is free and available to all visitors. ALL INFORMATION THAT IS DISCLOSED IN YOUR COMMENTS BECOMES PUBLIC INFORMATION and anyone (even without an account) has access to it. Please DO NOT publish any personal information you don’t wish to be available publicly.

What kind of data we collect

  • Name (real name or nickname),
  • E-mail address,
  • Your IP address.

Using your Personal Information

We are using your personal information to let you publish your comments and to be able to contact you in case of any doubts regarding your comments, to provide the best possible answers for your questions/comments, and/or to prevent any abuse. We DO NOT USE your Blog e-mail address for any marketing actions.

Disclosure of Personal Information

We use third-party companies to provide services on our behalf. Those service providers may require you to share your Personal Information to assist them in providing these services. Your data may also be collected by this third-party company on our behalf. This includes:

  • Order fulfillment,
  • Payment processing,
  • Customer service (i.e. Smart Receptionist, Cleverbridge, Credit Card companies, Live Chat etc.)
  • E-mail delivery.

We may share Personal Information with our business partners in response to your inquiries about our products which can be offered through our business partners. We may use and disclose your Personal data in case of legitimate interest to do so or in case of a legal matter:

  • to respond to applicable law,
  • enforce our policies and protect individual rights, property and safety,
  • to third parties to whom you explicitly ask us to send them your personal data,
  • to enforce our terms and conditions,
  • to our subsidiaries,
  • to other business entities, should we plan to merge with, or be acquired by that business entity.

Accessing, changing or deleting your Personal Information

You can access and manage your Personal Information by logging in to your Open-E account.

In case you would like to:

  • delete Personal Information that you have previously provided to us,
  • or request to receive an electronic copy of your Personal Information (right to data portability),

you may contact us by sending an e-mail to: privacy@open-e.com. We will respond to your request consistent with the applicable law.

Note that we may need to retain certain information for documentation/accounting purposes or to provide you with the ordered services (e.g., technical support).

Cookies

We use cookies to provide social media features, and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them, or that they’ve collected from your use of their services.

  • Cookies needed to provide the service you have asked for

    These cookies are essential in order to enable you to move around the website and use its features, such as accessing your Open-E Portal.

  • Functionality cookies to improve your browsing experience

    These cookies allow the website to remember choices you made, such as your language or currency settings.

  • Analytics cookies

    These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so: (as long as you have an account with us or keep using our products or services, for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

Security

Open-E is committed to protecting your information. We treat personal data with highest priority and use certain tools (including encryption, passwords, physical security tools and more) to protect them against unauthorized access and disclosure. However, please keep in mind that the Internet cannot be guaranteed to be 100% secure. If you believe that information you provided to us is no longer secure, please notify us immediately.