Note
- All Open-E products must be registered
before applying for technical support - Only fully paid Open-E products, within the described
time period, are entitled for technical support. - EOL (End of Life) products are not entitled for technical
support.
Obtaining a support Ticket is a must
Email and Phone support is only available when you have submitted your entry using your User Portal.
See more general information about support.
Product registration is essential
All Open-E products must be registered before applying for technical support (free or paid).
You can register your product by clicking the link below.
Want to Learn More?
3-in-1 Complete Data Storage Solution
Accelerate Your Data Storage with ZFS-based Storage System
Find the Exact License for Your Storage Setup
This calculator helps you to find the exact license required for your storage setup with Open-E JovianDSS, based on your individual specification.
Enter the configuration of your choice into the calculator and generate a PDF report.
Open-E Library
Check out our latest information
News
Celebrate World Penguin Day 2026 with Open-E
Celebrate World Penguin Day with Open-E and protect your data in our exclusive interactive challenge.
Case Study
Uncompromising Security: ECKD’s Path to Immutable Backups
Learn how ECKD GmbH, a leading IT service provider for church and welfare organizations, eliminated backup vulnerabilities by pioneering a directly integrated Veeam Hardened Repository.
Blog
Explore New Features in Open-E JovianVHR Up02
When it comes to ransomware, the administrators’ mantra goes like: “It’s not if, but when.” That’s why we created an ultimate system to help you survive the “when.” Open-E JovianVHR …
News
A Legacy of Excellence: Open-E in the 2026 CRN Storage 100
CRN names Open-E as one of the 50 Coolest Software-Defined Storage Vendors for 2026, solidifying its position as a global leader in storage innovation.