Per Incident 24/7 Support

Per Incident 24/7 Support is available around the clock, every day of the year including weekdays, weekends and holidays. This flexible pay-as-you-go model allows you to get technical assistance for a single incident. For each of your Open-E products a separate Per Incident 24/7 Support must be purchased. After providing all information to our support representative, an Open-E support engineer will contact you as soon as possible depending on your indicated severity level.


Support Form


Phone

With a Per Incident 24/7 Support license you can contact our Support Team and receive assistance via phone.


Remote Support Sessions

Remote Support Sessions allow our support engineers to diagnose and solve technical issues directly on your running system.


Pricing

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One incident on one server $ 838.00

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Live Chat with pre-sales engineers


Videos & Webinars


Open-E DSS V7 Active/Active iSCSI Failover Setup

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Resources library