Per Incident 24/7 Support
Per Incident 24/7 Support is available around the clock, every day of the year including weekdays, weekends and holidays. This flexible pay-as-you-go model allows you to get technical assistance for a single incident. For each of your Open-E products a separate Per Incident 24/7 Support must be purchased. After providing all information to our support representative, an Open-E support engineer will contact you as soon as possible depending on your indicated severity level.
Email and Phone
With a Premium Support license you can contact our Support Team and receive assistance via e-mail and phone.
Remote Support Sessions
Remote Support Sessions allow our support engineers to diagnose and solve technical issues directly on your running system.