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Open-E JovianDSS Open-E DSS V7 Open-E DSS V7 Subscriptions Open-E DSS V7 SOHO

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OPEN-E DSS V7
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Open-E DSS V7 Change Currency to: USD Change Currency to: EUR

Open-E DSS V7 provides NAS and SAN functionality, including iSCSI Target and Fibre Channel. It is iSCSI and NFS Active-Active Failover Ready (available as separate Feature Packs) for high availability. This product comes with FREE one year Basic Support.

Up to 4TB available storage

USD 1 190.00

Up to 8TB available storage

USD 1 430.00

Up to 16TB available storage

USD 1 840.00

Unlimited available storage

USD 3 590.00

Buy

Save time by checking our Forum and Knowledge Base. You might find a quick solution to your issue there:

Forum: forum.open-e.com
Knowledge Base: kb.open-e.com

Per Incident 24/7 Support is a fee-based service exclusively applicable to Open-E products, utilizing a pay-per-incident support model. This support is available 24/7, encompassing weekdays, weekends, and holidays.

The Per Incident 24/7 Support Pricing:

Single node: USD 1 005.00 per incident.
Cluster: USD 2 010.00 per incident.

IMPORTANT NOTICE: Pricing for Per Incident 24/7 Support is exclusively quoted in US dollars; rates in other currencies are not offered. Payment for Per Incident 24/7 Support is required via credit card prior to the initiation of support services. The customer bears responsibility for any foreign exchange charges and additional fees. Calculating, reporting, and remitting the applicable taxes to their tax authority is the customer's sole obligation.

Reporting an issue

When reaching out to us, please ensure you have the following information ready:
- name
- phone-number
- e-mail address
- Serial Number of your Open-E product, which can be located in the GUI on the Help > About page or the Open-E User Portal.
Please be ready to provide logs from the GUI, downloadable from Status > Hardware > Logs by clicking the "Download all" button.
Ensure that your Open-E product is registered. If not, please refer to the link below to complete the registration process. This allows you to access software updates for your module. Product Registration: www.open-e.com/register/

Upon reaching out to our Per Incident 24/7 Support representative and providing all necessary information, a dedicated support engineer will promptly reach out to you regarding your issue. Please note that during periods of high call volumes, the response time may extend up to 4 hours from the moment your call is received. We appreciate your understanding and patience as we work diligently to address your concerns.

Canceling an issue

Cancellations must be done immediately or within 15 minutes of placing the call to the Per Incident 24/7 Support Call Center. The customer is solely responsible for contacting the Per Incident 24/7 Support Call Center directly to cancel the order, and this responsibility does not fall on Open-E or the Support Engineer. Failure to complete the cancellation within the specified 15-minute timeframe will result in the order being processed without a refund.

Per Incident 24/7 Support Call Center phone number

To report an issue, call the following phone number: +1 (877) 572 5134

Feature Pack - Automatic Active-Active Failover for iSCSI Volumes

Open-E delivers automatic Active-Active Failover for iSCSI for Open-E DSS V7, using two nodes set up in an active-active configuration. The Feature Pack - Automatic Active-Active Failover for iSCSI Volumes can only be purchased for usage with Open-E DSS V7.

Feature Pack - Automatic Active-Active Failover for iSCSI Volumes

USD 2 220.00

Buy

Save time by checking our Forum and Knowledge Base. You might find a quick solution to your issue there:

Forum: forum.open-e.com
Knowledge Base: kb.open-e.com

The Per Incident 24/7 Support Pricing:

Single node: USD 1 005.00 per incident.
Cluster: USD 2 010.00 per incident.

Reporting an issue

When reaching out to us, please ensure you have the following information ready:
- name
- phone-number
- e-mail address
- Serial Number of your Open-E product, which can be located in the GUI on the Help > About page or the Open-E User Portal.
Please be ready to provide logs from the GUI, downloadable from Status > Hardware > Logs by clicking the "Download all" button.
Ensure that your Open-E product is registered. If not, please refer to the link below to complete the registration process. This allows you to access software updates for your module. Product Registration: www.open-e.com/register/

Canceling an issue

Per Incident 24/7 Support Call Center phone number

To report an issue, call the following phone number: +1 (877) 572 5134

Feature Pack - Automatic Active-Active Failover for NFS Volumes

Open-E offers automatic Active-Active NFS Failover for DSS V7, using two nodes in an active-active configuration. The Feature Pack Automatic Active-Active Failover for NFS Volumes can only be purchased for usage with Open-E DSS V7.

Feature Pack - Automatic Active-Active Failover for NFS Volumes

USD 2 220.00

Buy

Save time by checking our Forum and Knowledge Base. You might find a quick solution to your issue there:

Forum: forum.open-e.com
Knowledge Base: kb.open-e.com

The Per Incident 24/7 Support Pricing:

Single node: USD 1 005.00 per incident.
Cluster: USD 2 010.00 per incident.

Reporting an issue

When reaching out to us, please ensure you have the following information ready:
- name
- phone-number
- e-mail address
- Serial Number of your Open-E product, which can be located in the GUI on the Help > About page or the Open-E User Portal.
Please be ready to provide logs from the GUI, downloadable from Status > Hardware > Logs by clicking the "Download all" button.
Ensure that your Open-E product is registered. If not, please refer to the link below to complete the registration process. This allows you to access software updates for your module. Product Registration: www.open-e.com/register/

Canceling an issue

Per Incident 24/7 Support Call Center phone number

To report an issue, call the following phone number: +1 (877) 572 5134

Storage Extensions back to top ^

The storage capacity of Open-E products may be extended in an easy and convenient manner by purchasing additional storage licenses. Additional storage licenses sum up, and add to the value of the expanded product.

Storage Extension 2 TB

USD 140.00

Storage Extension 4 TB

USD 280.00

Storage Extension 8 TB

USD 500.00

Storage Extension 16 TB

USD 910.00

Storage Extension 32 TB

USD 1 740.00

Buy

Save time by checking our Forum and Knowledge Base. You might find a quick solution to your issue there:

Forum: forum.open-e.com
Knowledge Base: kb.open-e.com

The Per Incident 24/7 Support Pricing:

Single node: USD 1 005.00 per incident.
Cluster: USD 2 010.00 per incident.

Reporting an issue

When reaching out to us, please ensure you have the following information ready:
- name
- phone-number
- e-mail address
- Serial Number of your Open-E product, which can be located in the GUI on the Help > About page or the Open-E User Portal.
Please be ready to provide logs from the GUI, downloadable from Status > Hardware > Logs by clicking the "Download all" button.
Ensure that your Open-E product is registered. If not, please refer to the link below to complete the registration process. This allows you to access software updates for your module. Product Registration: www.open-e.com/register/

Canceling an issue

Per Incident 24/7 Support Call Center phone number

To report an issue, call the following phone number: +1 (877) 572 5134

Support Upgrade Options back to top ^

Open-E DSS V7 come with FREE 1 year Basic Support. Save 50% when you escalate your support to a higher level (compared to reinstatement prices). Upgrades are only available for active support licenses and are recommended to be purchased with a new product license. Upgrades are available for periods of 1 or 3 years.

Upgrades to any higher level support products are available at any time.

To 1 year STANDARD Support

USD 560.00

To 1 year PREMIUM Support

USD 730.00

To 1 year 24/7 Support

USD 2 710.00

To 3 years BASIC Support

USD 590.00

To 3 years STANDARD Support

USD 1 320.00

To 3 years PREMIUM Support

USD 1 780.00

To 3 years 24/7 Support

USD 6 500.00

Buy

Save time by checking our Forum and Knowledge Base. You might find a quick solution to your issue there:

Forum: forum.open-e.com
Knowledge Base: kb.open-e.com

The Per Incident 24/7 Support Pricing:

Single node: USD 1 005.00 per incident.
Cluster: USD 2 010.00 per incident.

Reporting an issue

When reaching out to us, please ensure you have the following information ready:
- name
- phone-number
- e-mail address
- Serial Number of your Open-E product, which can be located in the GUI on the Help > About page or the Open-E User Portal.
Please be ready to provide logs from the GUI, downloadable from Status > Hardware > Logs by clicking the "Download all" button.
Ensure that your Open-E product is registered. If not, please refer to the link below to complete the registration process. This allows you to access software updates for your module. Product Registration: www.open-e.com/register/

Canceling an issue

Per Incident 24/7 Support Call Center phone number

To report an issue, call the following phone number: +1 (877) 572 5134

Support Renewals and Reinstatements back to top ^

Support Reinstatements

Reinstatements start a new support after existing support for a product expired. Support can be reinstated to any 1 or 3 year support after any period of time your previous support has expired. Reinstatements will be valid for 1 or 3 years (respectively) and start as soon as they will be activated.

Support Renewals

Save 50% when you extend the duration of support to a higher level (compared to reinstatement prices). Renewals are only available for active support licenses and for periods of 1 or 3 years.

BASIC Support

Basic Support (1 or 3 years) allows you to receive Email assistance regarding your technical issues for your Open-E DSS V7 product. Open-E DSS V7 come with FREE 1 year Basic Support

Reaction time: next business day

1 year BASIC Support

Reinstatement price ?

Renewal price ?

USD 740.00

USD 370.00

3 years BASIC Support

Reinstatement price ?

Renewal price ?

USD 1 200.00

USD 890.00

Buy

Save time by checking our Forum and Knowledge Base. You might find a quick solution to your issue there:

Forum: forum.open-e.com
Knowledge Base: kb.open-e.com

The Per Incident 24/7 Support Pricing:

Single node: USD 1 005.00 per incident.
Cluster: USD 2 010.00 per incident.

Reporting an issue

When reaching out to us, please ensure you have the following information ready:
- name
- phone-number
- e-mail address
- Serial Number of your Open-E product, which can be located in the GUI on the Help > About page or the Open-E User Portal.
Please be ready to provide logs from the GUI, downloadable from Status > Hardware > Logs by clicking the "Download all" button.
Ensure that your Open-E product is registered. If not, please refer to the link below to complete the registration process. This allows you to access software updates for your module. Product Registration: www.open-e.com/register/

Canceling an issue

Per Incident 24/7 Support Call Center phone number

To report an issue, call the following phone number: +1 (877) 572 5134

STANDARD Support

Standard Support (1 or 3 years) allows you to receive Email and Phone assistance regarding your technical issues for your Open-E DSS V7 product.

Reaction time: 8 business hours

1 year STANDARD Support

Reinstatement price ?

Renewal price ?

USD 1 120.00

USD 560.00

3 years STANDARD Support

Reinstatement price ?

Renewal price ?

USD 1 780.00

USD 1 320.00

Buy

Save time by checking our Forum and Knowledge Base. You might find a quick solution to your issue there:

Forum: forum.open-e.com
Knowledge Base: kb.open-e.com

The Per Incident 24/7 Support Pricing:

Single node: USD 1 005.00 per incident.
Cluster: USD 2 010.00 per incident.

Reporting an issue

When reaching out to us, please ensure you have the following information ready:
- name
- phone-number
- e-mail address
- Serial Number of your Open-E product, which can be located in the GUI on the Help > About page or the Open-E User Portal.
Please be ready to provide logs from the GUI, downloadable from Status > Hardware > Logs by clicking the "Download all" button.
Ensure that your Open-E product is registered. If not, please refer to the link below to complete the registration process. This allows you to access software updates for your module. Product Registration: www.open-e.com/register/

Canceling an issue

Per Incident 24/7 Support Call Center phone number

To report an issue, call the following phone number: +1 (877) 572 5134

PREMIUM Support

Premium Support (1 or 3 years) allows you to receive Email and Phone assistance regarding your technical issues for your Open-E DSS V7 product. In addition, you will receive small updates and remote support.

Reaction time: 4 business hours

1 year PREMIUM Support

Reinstatement price ?

Renewal price ?

USD 1 470.00

USD 730.00

3 years PREMIUM Support

Reinstatement price ?

Renewal price ?

USD 2 340.00

USD 1 780.00

Buy

Save time by checking our Forum and Knowledge Base. You might find a quick solution to your issue there:

Forum: forum.open-e.com
Knowledge Base: kb.open-e.com

The Per Incident 24/7 Support Pricing:

Single node: USD 1 005.00 per incident.
Cluster: USD 2 010.00 per incident.

Reporting an issue

When reaching out to us, please ensure you have the following information ready:
- name
- phone-number
- e-mail address
- Serial Number of your Open-E product, which can be located in the GUI on the Help > About page or the Open-E User Portal.
Please be ready to provide logs from the GUI, downloadable from Status > Hardware > Logs by clicking the "Download all" button.
Ensure that your Open-E product is registered. If not, please refer to the link below to complete the registration process. This allows you to access software updates for your module. Product Registration: www.open-e.com/register/

Canceling an issue

Per Incident 24/7 Support Call Center phone number

To report an issue, call the following phone number: +1 (877) 572 5134

24/7 Support

24/7 Support (1 or 3 years) is available 24 hours all year round and allows you to receive assistance regarding any technical issues for your Open-E DSS V7 product. In addition, you will receive small updates and remote support.

Reaction time: 4 business hours, up to 4 hours after submission After-hours, up to 5 incidents per year

1 year 24/7 Support

Reinstatement price ?

Renewal price ?

USD 5 410.00

USD 2 710.00

3 years 24/7 Support

Reinstatement price ?

Renewal price ?

USD 8 640.00

USD 6 500.00

Buy

Save time by checking our Forum and Knowledge Base. You might find a quick solution to your issue there:

Forum: forum.open-e.com
Knowledge Base: kb.open-e.com

The Per Incident 24/7 Support Pricing:

Single node: USD 1 005.00 per incident.
Cluster: USD 2 010.00 per incident.

Reporting an issue

When reaching out to us, please ensure you have the following information ready:
- name
- phone-number
- e-mail address
- Serial Number of your Open-E product, which can be located in the GUI on the Help > About page or the Open-E User Portal.
Please be ready to provide logs from the GUI, downloadable from Status > Hardware > Logs by clicking the "Download all" button.
Ensure that your Open-E product is registered. If not, please refer to the link below to complete the registration process. This allows you to access software updates for your module. Product Registration: www.open-e.com/register/

Canceling an issue

Per Incident 24/7 Support Call Center phone number

To report an issue, call the following phone number: +1 (877) 572 5134

Per Incident 24/7 Support

Per Incident 24/7 Support is available 24 hours, every day of the year including weekdays, weekends and holidays. This flexible pay-as-you-go model allows you to receive technical assistance for a single incident. Reaction time: 4 business hours, up to 4 hours after submission After-hours

One incident on one server

USD 1 005.00

Save time by checking our Forum and Knowledge Base. You might find a quick solution to your issue there:

Forum: forum.open-e.com
Knowledge Base: kb.open-e.com

The Per Incident 24/7 Support Pricing:

Single node: USD 1 005.00 per incident.
Cluster: USD 2 010.00 per incident.

Reporting an issue

When reaching out to us, please ensure you have the following information ready:
- name
- phone-number
- e-mail address
- Serial Number of your Open-E product, which can be located in the GUI on the Help > About page or the Open-E User Portal.
Please be ready to provide logs from the GUI, downloadable from Status > Hardware > Logs by clicking the "Download all" button.
Ensure that your Open-E product is registered. If not, please refer to the link below to complete the registration process. This allows you to access software updates for your module. Product Registration: www.open-e.com/register/

Canceling an issue

Per Incident 24/7 Support Call Center phone number

To report an issue, call the following phone number: +1 (877) 572 5134

IMPORTANT: The prices listed above don't include the appropriate VAT of your country.