Satisfied customers are our first priority - read about their positive experiences with our products.
I would rank the Open-E support as outstanding. They are always available on short notice. I think Open-E truly understands the importance of how critical resource data is for any organisation, and their Support Team knows the software very well. Their steps are spot on to solve problems. Open-E is doing great job and I would always recommend them.
When I first tested Open-E’s software products at the beginning of being an Authorized Partner, I was surprised how easy the installation process, configuration and actual storage management is. In our own and our customer installations with Open-E we are rarely facing any issues regarding data security. Customers need solutions like this: ready to use, easy to manage and reliable. This is why we’re recommending Open-E over other storage management software.
We are pleased to work with Open-E as a partner for several years now. We have delivered several High Availability mission-critical solutions powered by Open-E DSS V7. As everyone who works on similar big projects knows, not everything works from the very beginning and according to customer expectations but with the help and effort of the Open-E Team we made our customers happy. Frankly said, Open-E is a very unique company among other software vendors for its customer-centric attitude backed with excellent technical knowledge. I have never seen such flexible support from software developers before.
We chose Open-E because it was the only fully-redundant, high-availability storage solution we found that was vendor-agnostic, with the lowest ratio CapEx / per TB of total available storage vs. any Dell / HP / EMC / VMware vSAN solution, and we needed scalability without vendor lock-in. Plus, their support plans are reasonably priced; it’s a pleasant experience working with a relatively smaller company’s (onshore) tech support vs. the big box companies whose support experiences are inconsistent at best. Whether you’re an owner that’s looking for the value-driven storage solution, or an engineer with the guts to ‘roll-your-own’, Open-E will satisfy both.
The reason for sticking with Open-E software as a basis for our platforms was the fact that it requires little maintenance, and that it runs on pretty much every hardware we have tested.
With this solution our performance and feature set will outperform off the shelf products of most vendors. We cannot compete against 10GBe NICs, but we don’t need to. For a fraction of the cost, we deliver high 9s of availability, a breakthrough performance, a robust feature set and no single points of failure at nearly 25% of the price for a similar product. What more can we ask for?
Virtualization turned out to be a perfect solution for our needs. Thanks to Open-E DSS V6, a network switch and a common server, we were able to solve our storage problem. Now, we have access to storage via iSCSI and NFS. All this for a fraction of the cost – doesn’t get better than this!
Our website is a big classified ads portal, with a few million visitors a month. Because of the millions of pictures and big database, the storage was always a problem. Even though we tried expensive storages and tweaked our own software it was never fast enough. Installing our VPS platforms on Open-E software with SSD’s was possibly the biggest change we have ever made and a huge step towards fast and stable platforms. Even with the huge number of visitors on the site, it is still possible to perform multiple file operations. Finally, because of the Open-E software with SSD, the CPU load of the 3 VPS-platforms dropped from 50% to 10%! For us it all makes sense now a superfast storage is the key.
We are very satisfied with this solution because of the great performance and stability, as well as the limited costs. Another surprising fact was that this setup is also very resilient when changes are necessary. We can install new software versions and add disks to the storage cluster without downtime for the end-user.
Apart from its flexibility, it was the stability of the Open-E systems that convinced me. We benefit from the hardware redundancy in lieu of not having any technical contact onsite in remote locations. The system keeps running even if hardware components fail, and can easily be rebooted even after power outages. By using commodity servers, we do not face any problems regarding hardware supplies and do not need to use any specific SAN disk drives.