Frequently asked questions

How can I purchase Open-E JovianDSS?

You can purchase Open-E JovianDSS through Open-E’s Partners or directly from Open-E JovianDSS Store.


How can I get support for my Open-E JovianDSS?

Support for this product is mostly provided by Open-E’s selected Partners. Each partner has Open-E Certified Engineers who were specially trained by Open-E to provide the best support for you.


I already use Open-E DSS V6/V7 – can I upgrade to Open-E JovianDSS?

Upgrading directly from Open-E DSS V6 or V7 is not possible as JovianDSS uses a different file system (ZFS). To perform a successful transfer, you will need to restore a backup to your new JovianDSS-based system.


Which protocols are supported in Open-E JovianDSS?

Open-E JovianDSS supports SMB/CIFS, iSCSI and NFS protocols.


Which cluster options do I have with Open-E JovianDSS?

With Open-E JovianDSS you can set up High Availability Clusters with Ethernet, SAS or Fibre Channel connections. The Standard HA Cluster Feature Pack enables High Availability for two server nodes connected to a single storage or one (or more) JBOD(s). The Advanced Metro HA Cluster Feature Pack enables you to create High Availability for two server nodes over Ethernet (up to 50 miles / 80km) LAN, using a storage at each location (Dual Storage). It also supports configurations of the Open-E JovianDSS Standard HA Cluster Feature Pack.


What if I don’t want to buy an Open-E JovianDSS Certified Server?

You are free to choose whichever hardware best suits your needs. With Open-E JovianDSS you are hardware independent and can use commodity hardware. However, Open-E JovianDSS Certified Servers are a safe solution offered by our partners – tested, benchmarked and certified by Open-E.


Why is Open-E JovianDSS especially suited for enterprise customers?

Thanks to the ZFS technology, the software offers a lot of features which are required by users who manage enterprise-sized storage environments and look for a high-quality solution at a reasonable price-performance ratio.


Is it possible to purchase Open-E JovianDSS without support?

No, Open-E JovianDSS is only available with a support license. This way, our partners can ensure the security of your storage system and be of assistance with every hardware- or software-related issue.

Notice

Open-E JovianDSS is not compatible with Open-E DSS V6 or V7, as it uses a different file system. Please be aware that for this reason an update is not possible, and make sure to choose your product according to the functionalities you require.

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Where to buy

If you are interested in Open-E JovianDSS, please visit the Open-E Online Store to configure and order your system.

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