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Open-E DSS V7 provides NAS and SAN functionality, including iSCSI Target and Fibre Channel. It is iSCSI and NFS Active-Active Failover Ready (available as separate Feature Packs) for high availability. This product comes with FREE one year Basic Support.
Open-E delivers automatic Active-Active Failover for iSCSI for Open-E DSS V7, using two nodes set up in an active-active configuration. The Feature Pack - Automatic Active-Active Failover for iSCSI Volumes can only be purchased for usage with Open-E DSS V7.
Open-E offers automatic Active-Active NFS Failover for DSS V7, using two nodes in an active-active configuration. The Feature Pack Automatic Active-Active Failover for NFS Volumes can only be purchased for usage with Open-E DSS V7.
The storage capacity of Open-E products may be extended in an easy and convenient manner by purchasing additional storage licenses. Additional storage licenses sum up, and add to the value of the expanded product.
Open-E DSS V7 come with FREE 1 year Basic Support. Save 50% when you escalate your support to a higher level (compared to reinstatement prices). Upgrades are only available for active support licenses and are recommended to be purchased with a new product license. Upgrades are available for periods of 1 or 3 years.
Upgrades to any higher level support products are available at any time.
Reinstatements start a new support after existing support for a product expired. Support can be reinstated to any 1 or 3 year support after any period of time your previous support has expired. Reinstatements will be valid for 1 or 3 years (respectively) and start as soon as they will be activated.
Save 50% when you extend the duration of support to a higher level (compared to reinstatement prices). Renewals are only available for active support licenses and for periods of 1 or 3 years.
Show detailsBasic Support (1 or 3 years) allows you to receive Email assistance regarding your technical issues for your Open-E DSS V7 product. Open-E DSS V7 come with FREE 1 year Basic Support
Reaction time: next business day
Standard Support (1 or 3 years) allows you to receive Email and Phone assistance regarding your technical issues for your Open-E DSS V7 product.
Reaction time: 8 business hours
Premium Support (1 or 3 years) allows you to receive Email and Phone assistance regarding your technical issues for your Open-E DSS V7 product. In addition, you will receive small updates and remote support.
Reaction time: 4 business hours
24/7 Support (1 or 3 years) is available 24 hours all year round and allows you to receive assistance regarding any technical issues for your Open-E DSS V7 product. In addition, you will receive small updates and remote support.
Reaction time: 4 business hours, up to 4 hours
after submission After-hours, up to 5 incidents per year
Per Incident 24/7 Support is available 24 hours, every day of the year including weekdays, weekends and holidays. This flexible pay-as-you-go model allows you to receive technical assistance for a single incident. Reaction time: 4 business hours, up to 4 hours after submission After-hours
IMPORTANT: The prices listed above don't include the appropriate VAT of your country.