Support

How to get technical support for your product?

1
Make sure your product has active technical support Read more about technical support products and policies »
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Make sure you have an account on User Portal Login to your portal » Register »
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Make sure you register your products in the User Portal Manage your products »
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Open a new support ticket in User Portal Open new ticket »

Support resources

Please use our advanced search engine as your issue or technical inquiry might already be solved:

How-To Resources

How-to guides describe the key issues of Open-E’s software functionalities. Focus topics include: iSCSI and NFS failover, snapshots and replications. See How-To Resources »

Webinars & Videos

This section includes webinars and video tutorials conducted by our experienced engineers. Here you can learn everything you need to know about Open-E DSS V7 and our previous releases. Upcoming webinars » | See past webinars »

Knowledge Database

Open-E’s Knowledge Database provides support solutions for configuration queries, error messages and other troubleshooting guides. See Knowledge Database »

Open-E Forums

In this section you can ask questions, get help from our technical engineers and find additional information about Open-E DSS V7 and former releases. See Open-E Forum »

Data Sheets

Learn all about Open-E and Open-E’s storage server solutions. See data sheets »

Storage Servers Powered by Open-E

Browse through storage systems created by our partners, based on Open-E software. Here you can find relevant solution ideas for businesses of all sizes. See storage servers powered by Open-E »

Case Studies

Read success stories of how Open-E solutions help businesses become more efficient than ever. See case studies »