#1 Software for Data Storage, Backup & Business Continuity
Support phone number for
Standard & premium support
EU: +49 (89) 800 777 16
US: +1 (678) 666 2880
Support phone number for
24/7 & PER INCIDENT SUPPORT
EU & US: +1 (877) 572 5134
All of Open-E’s support products are outlined below. If you are not sure which support product to choose, or if you want to find out more, please
contact us.
| Basic Support | Standard Support | Premium Support | 24/7 Support | Per incident Support | |
|---|---|---|---|---|---|
| Support forms | |||||
| Form of Support |
Email
|
Email
Phone
|
Email
Phone
Remote sessions ? Open-E Engineers access your server remotely to fix issues
Custom updates ? Custom-made updates for specific issues
|
Email
Phone
Remote sessions ? Open-E Engineers access your server remotely to fix issues
Custom updates ? Custom-made updates for specific issues
Dedicated 24/7 phone |
Custom updates ? Custom-made updates for specific issues
Dedicated 24/7 phone |
| Availability | Business hours | Business hours | Business hours | 24/7 | 24/7 |
| Response time | |||||
| Severity 1 ? | 8 hours | 8 hours | 4 hours | 4 hours | 4 hours after contacting support line |
| Severity 2 ? | Up to 48 hours | Next business day | 8 hours | 8 hours | Not available |
| Severity 3 ? | Up to 48 hours | Up to 48 hours | Next business day | Next business day | Not available |
| Pricing Change Currency to: EUR | |||||
| Upgrade ? |
1st year: FREE* 3 years:
USD 430.00
|
1 year:
USD 410.00
3 years:
USD 1 290.00
|
1 year:
USD 530.00
3 years:
USD 1 290.00
|
1 year:
USD 1 970.00
3 years:
USD 4 710.00
|
USD 838.00
per incident838.00
|
| Renewal ? |
1 year:
USD 280.00
3 years:
USD 650.00
|
1 year:
USD 410.00
3 years:
USD 960.00
|
1 year:
USD 530.00
3 years:
USD 1 290.00
|
1 year:
USD 1 970.00
3 years:
USD 4 710.00
|
|
| Reinstatement ? |
1 year:
USD 540.00
3 years:
USD 870.00
|
1 year:
USD 810.00
3 years:
USD 1 290.00
|
1 year:
USD 1 070.00
3 years:
USD 1 710.00
|
1 year:
USD 3 930.00
3 years:
USD 6 270.00
|
|
| Basic Support | Standard Support | Premium Support | 24/7 Support | Per incident Support | |
| Buy now | Buy now | Buy now | Buy now | Buy now | |
* Not applicable to the Open-E DSS V7 SOHO
Severity time refers to time after submitting a support ticket or contacting support line, depending on support contact form options.
