Open-E DSS V7 Support

All of Open-E’s support products are outlined below. If you are not sure which support product to choose, or if you want to find out more, please
contact us.

Basic Support Standard Support Premium Support 24/7 Support Per incident Support
Support forms
Form of Support
mail Email
mail Email
mail Phone
mail Email
mail Phone
remote Remote
sessions ?
Open-E Engineers access your server remotely to fix issues
updates Custom
updates ?
Custom-made updates for specific issues
mail Email
mail Phone
remote Remote
sessions ?
Open-E Engineers access your server remotely to fix issues
updates Custom
updates ?
Custom-made updates for specific issues
mail Dedicated
24/7 phone
updates Custom
updates ?
Custom-made updates for specific issues
phone24 Dedicated
24/7 phone
Response time
Severity 1 ? 8 hours 8 hours 4 hours 4 hours 4 hours
after contacting
support line
Severity 2 ? Up to 48 hours Next business day 8 hours 8 hours
Severity 3 ? Up to 48 hours Up to 48 hours Next business day Next business day
Pricing Change Currency to: EUR
Upgrade ? 1st year:
FREE*

3 years:
USD 355.00  
1 year:
USD 335.00  

3 years:
USD 795.00  
1 year:
USD 440.00  

3 years:
USD 1 060.00  
1 year:
USD 1 620.00  

3 years:
USD 3 885.00  
USD 838.00  
per incident
Renewal ? 1 year:
USD 225.00  

3 years:
USD 530.00  
1 year:
USD 335.00  

3 years:
USD 795.00  
1 year:
USD 440.00  

3 years:
USD 1 055.00  
1 year:
USD 1 620.00  

3 years:
USD 3 885.00  
Reinstatement ? 1 year:
USD 445.00  

3 years:
USD 710.00  
1 year:
USD 665.00  

3 years:
USD 1 060.00  
1 year:
USD 880.00  

3 years:
USD 1 410.00  
1 year:
USD 3 235.00  

3 years:
USD 5 175.00  
Basic Support Standard Support Premium Support 24/7 Support Per incident Support
Buy now Buy now Buy now Buy now Buy now

* Not applicable to the Open-E DSS V7 SOHO

Severity time refers to time after submitting a support ticket or contacting support line, depending on support contact form options.