Open-E DSS V7 Support

Support phone number for

Standard & premium support

EU: +49 (89) 800 777 16
US: +1 (678) 666 2880

Support phone number for

24/7 & PER INCIDENT SUPPORT

EU & US: +1 (877) 572 5134

All of Open-E’s support products are outlined below. If you are not sure which support product to choose, or if you want to find out more, please
contact us.

Basic Support Standard Support Premium Support 24/7 Support Per incident Support
Support forms
Form of Support
mail Email
mail Email
mail Phone
mail Email
mail Phone
remote Remote
sessions ?
Open-E Engineers access your server remotely to fix issues
updates Custom
updates ?
Custom-made updates for specific issues
mail Email
mail Phone
remote Remote
sessions ?
Open-E Engineers access your server remotely to fix issues
updates Custom
updates ?
Custom-made updates for specific issues
mail Dedicated
24/7 phone
updates Custom
updates ?
Custom-made updates for specific issues
phone24 Dedicated
24/7 phone
Availability Business hours Business hours Business hours 24/7 24/7
Response time
Severity 1 ? 8 hours 8 hours 4 hours 4 hours 4 hours
after contacting
support line
Severity 2 ? Up to 48 hours Next business day 8 hours 8 hours Not available
Severity 3 ? Up to 48 hours Up to 48 hours Next business day Next business day Not available
Pricing Change Currency to: EUR
Upgrade ? 1st year:
FREE*

3 years:
USD 490.00  
1 year:
USD 460.00  

3 years:
USD 1 090.00  
1 year:
USD 600.00  

3 years:
USD 1 470.00  
1 year:
USD 2 240.00  

3 years:
USD 5 370.00  
USD 913.00  
per incident
Renewal ? 1 year:
USD 310.00  

3 years:
USD 740.00  
1 year:
USD 460.00  

3 years:
USD 1 090.00  
1 year:
USD 600.00  

3 years:
USD 1 470.00  
1 year:
USD 2 240.00  

3 years:
USD 5 370.00  
Reinstatement ? 1 year:
USD 610.00  

3 years:
USD 990.00  
1 year:
USD 930.00  

3 years:
USD 1 470.00  
1 year:
USD 1 220.00  

3 years:
USD 1 940.00  
1 year:
USD 4 470.00  

3 years:
USD 7 140.00  
Basic Support Standard Support Premium Support 24/7 Support Per incident Support
Buy now Buy now Buy now Buy now Buy now

* Not applicable to the Open-E DSS V7 SOHO

Severity time refers to time after submitting a support ticket or contacting support line, depending on support contact form options.

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Take part in our live demos with Open-E Engineers

  • Several online meetings - each discussing a different Open-E JovianDSS functionality.
  • Chance to ask questions while and after the presentation.
  • Opportunity to understand how Open-E JovianDSS works without any installation or setup.