Open-E DSS V7 Support

All of Open-E’s support products are outlined below. If you are not sure which support product to choose, or if you want to find out more, please
contact us.

	Basic Support	Standard Support	Premium Support	24/7 Support	Per incident Support
	Support forms
Form of Support	Email	Email Phone	Email Phone Remote sessions ? Open-E Engineers access your server remotely to fix issues Custom updates ? Custom-made updates for specific issues	Email Phone Remote sessions ? Open-E Engineers access your server remotely to fix issues Custom updates ? Custom-made updates for specific issues Dedicated 24/7 phone	Custom updates ? Custom-made updates for specific issues Dedicated 24/7 phone
	Response time
Severity 1 ?	8 hours	8 hours	4 hours	4 hours	4 hours after contacting support line
Severity 2 ?	Up to 48 hours	Next business day	8 hours	8 hours
Severity 3 ?	Up to 48 hours	Up to 48 hours	Next business day	Next business day
	Pricing Change Currency to: USD Change Currency to: EUR
Upgrade ?	1st year: FREE* 3 years: EUR 280.00 280.0 USD 390.00 390.0	1 year: EUR 260.00 260.0 USD 370.00 370.0   3 years: EUR 630.00 630.0 USD 870.00 870.0	1 year: EUR 350.00 350.0 USD 480.00 480.0   3 years: EUR 830.00 830.0 USD 1 170.00 1170.0	1 year: EUR 1 270.00 1270.0 USD 1 790.00 1790.0   3 years: EUR 3 060.00 3060.0 USD 4 280.00 4280.0	USD 838.00 838.00   per incident
Renewal ?	1 year: EUR 180.00 180.0 USD 250.00 250.0   3 years: EUR 420.00 420.0 USD 590.00 590.0	1 year: EUR 260.00 260.0 USD 370.00 370.0   3 years: EUR 630.00 630.0 USD 870.00 870.0	1 year: EUR 350.00 350.0 USD 480.00 480.0   3 years: EUR 830.00 830.0 USD 1 170.00 1170.0	1 year: EUR 1 270.00 1270.0 USD 1 790.00 1790.0   3 years: EUR 3 060.00 3060.0 USD 4 280.00 4280.0
Reinstatement ?	1 year: EUR 350.00 350.0 USD 490.00 490.0   3 years: EUR 560.00 560.0 USD 790.00 790.0	1 year: EUR 530.00 530.0 USD 740.00 740.0   3 years: EUR 840.00 840.0 USD 1 170.00 1170.0	1 year: EUR 690.00 690.0 USD 970.00 970.0   3 years: EUR 1 110.00 1110.0 USD 1 550.00 1550.0	1 year: EUR 2 550.00 2550.0 USD 3 570.00 3570.0   3 years: EUR 4 080.00 4080.0 USD 5 700.00 5700.0
	Basic Support	Standard Support	Premium Support	24/7 Support	Per incident Support
	Buy now	Buy now	Buy now	Buy now	Buy now

* Not applicable to the Open-E DSS V7 SOHO

Severity time refers to time after submitting a support ticket or contacting support line, depending on support contact form options.