Technical Support

For each of the below listed support products – except for the Per Incident 24/7 Support – you will be able to purchase:


  • Upgrades (1 or 3 years)
  • Renewals (1 or 3 years)
  • Reinstatements (1 or 3 years)

BASIC Support


Basic Support (1 or 3 years) allows you to receive email assistance regarding your technical issues for your DSS V6, DSS V6 Lite, DSS V7, or DSS V7 Lite product. Basic Support gives you access to the Open-E User Portal where you can report your problem and a support ticket will be created. In addition, you will have access to new releases, the Open-E Forum and Knowledge Base.

Support form:

  • Email


STANDARD Support


Standard Support (1 or 3 years) allows you to receive email and phone assistance regarding your technical issues for your DSS V6, DSS V6 Lite, DSS V7, or DSS V7 Lite product. Standard Support gives you access to the Open-E User Portal where you can report your problem and a support ticket will be created. In addition, you will have access to new releases, the Open-E Forum and Knowledge Base.

Support form:

  • Email
  • Phone


PREMIUM Support


Premium Support (1 or 3 years) allows you to receive email and phone assistance regarding your technical issues for your DSS V6, DSS V6 Lite, DSS V7, or DSS V7 Lite product. Premium Support gives you access to the Open-E User Portal where you can report your problem and a support ticket will be created. In addition, you will receive small updates, remote support and access to new releases, the Open-E Forum and Knowledge Base.

Support form:

  • Email
  • Phone
  • Remote Support Sessions
  • Small Updates
  • Reaction time: 4h (office hours)


24/7 Support


The 24/7 Support (1 or 3 years) provides 24-hour help all year round and allows you to receive assistance regarding any technical issues for your DSS V6, DSS V6 Lite, DSS V7, or DSS V7 Lite product. 24/7 Support offers 5 urgent incident support cases outside regular business hours and public holidays within a 4 hour response time. It gives you access to the Open-E User Portal where you can report your problem and a support ticket will be created. In addition, you will receive small updates, remote support and access to new releases, the Open-E Forum and Knowledge Base.

Support form:

  • Email
  • Phone
  • Remote Support Sessions
  • Small Updates
  • Reaction time: 4h (24/7)


Per Incident 24/7 Support


Per Incident 24/7 Support is available around the clock, every day of the year including weekdays, weekends and holidays. This flexible pay-as-you-go model allows you to get technical assistance for a single incident. For each of your Open-E products a separate Per Incident 24/7 Support must be purchased.

Support form:

  • Email
  • Phone
  • Remote Support Sessions


Live Chat with pre-sales engineers


Videos & Webinars


Open-E DSS V7 Active/Active iSCSI Failover Setup

All videos & webinars »

Resources library