24/7 Support (1 or 3 years)

Direct phone number to our 24/7 Technical Support is:
+ 1 (877) 572-5134

The 24/7 Support (1 or 3 years) provides 24-hour help all year round and allows you to receive assistance regarding any technical issues or questions for your Open-E DSS V7 product. The 24/7 Support offers 5 urgent incident support cases outside regular business hours, weekends and public holidays within a 4 hour response time. 24/7 Support gives you access to the Open-E User Portal where you can report your problem and a support ticket will be created. An Open-E support engineer will contact you as soon as possible, depending on your indicated severity level.


Support Form


Email and Phone

With a Premium Support license you can contact our Support Team and receive assistance via e-mail and phone.

Remote Support Sessions

Remote Support Sessions allow our support engineers to diagnose and solve technical issues directly on your running system.


Pricing

24/7 Support can be purchased the following ways:

Upgrade: Saves 50% while escalating support to a higher level (compared to reinstatement prices). Only available for active support licenses. Recommended to be purchased with a new product license although you may purchase an upgrade during your current support term. Available for periods of 1 or 3 years.

Renewal: Saves 50% while extending the duration of support (compared to reinstatement prices). Only available for active support licenses. Available for periods of 1 or 3 years.

Reinstatement: Starts a new support after existing support for a product expired. Available for periods of 1 or 3 years.

Upgrade Change Currency to: EUR
Upgrade to 1 year 24/7 Support USD 1 620.00  
Upgrade to 3 years 24/7 Support USD 3 885.00  
Buy now »
Renewal  
Renewal for 1 year 24/7 Support USD 1 620.00  
Renewal for 3 years 24/7 Support USD 3 885.00  
Buy now »
Reinstatement  
Reinstatement for 1 year 24/7 Support USD 3 235.00  
Reinstatement for 3 years 24/7 Support USD 5 175.00  
Buy now »