#1 Software for Data Storage, Backup & Business Continuity
Open-E DSS V7 Monthly Subscriptions
OPEN-E DSS V7
END OF LIFE
An Open-E software subscription is an alternative way to use Open-E DSS V7 and the High Availability Feature Pack. With a subscription you can access all functionalities of the software at a monthly fee. Additionally, you benefit from product updates and Open-E Basic Support at no additional cost, as long as your monthly subscription is valid.
Open-E DSS V7 Monthly Subscription
Open-E DSS V7 is a data storage software providing NAS and SAN functionality, including iSCSI Target and Fiber Channel. The monthly subscription offers the flexibility of a short-term commitment, allowing you to take full advantage of Open-E DSS V7 and its enterprise-class storage features. This product comes with FREE Basic Support valid during the subscription period.
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HA Package - Open-E DSS V7 with Active-Active Failover for iSCSI Monthly Subscription
The automatic Active-Active iSCSI Failover for Open-E DSS V7 uses two nodes set up in an active-active configuration. This High Availability Package includes 2 Open-E DSS V7 licenses and 2 Active-Active iSCSI Failover licenses to set up a HA storage environment.
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HA Package - Open-E DSS V7 with Active-Active Failover for NFS Monthly Subscription
The automatic Active-Active NFS Failover for Open-E DSS V7 uses two nodes set up in an active-active configuration. This High Availability Package includes 2 Open-E DSS V7 licenses and 2 Active-Active NFS Failover licenses to set up a HA storage environment.
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Additional support licenses for subscription products
Although all Open-E DSS V7 product subscriptions come with FREE Basic Support that is valid during the subscription period, you can obtain additional support licenses according to your needs.
Email
Phone
Remote support
Small updatesFrequently asked questions
How am I billed for the subscription?
Your credit card will be charged monthly for each license, plus applicable sales tax, and you will receive a receipt in a confirmation e-mail after your card has been charged.
Can I purchase additional storage extensions?
There are no storage extensions for subscribed products. Instead you have to cancel your current subscription and purchase a new one with the desired licensed storage space. Although a server reboot will be required your data and system configuration will not be affected.
If I want to purchase multiple licenses (i.e. 2 x 16TB licenses), am I billed a single total $100.00 charge or two separate $50.00 charges?
If you buy two licenses at once, it will be on one invoice. In cases where separate invoices are required, please make two (or as many as you require) purchases separately.
Is it possible to pay for several months in advance?
No, at this moment it is not possible, and you will be charged for each month.
How is your billing period structured? On which day will my credit card be charged?
Your card will be initially charged the day you start the subscription, and then on the same day of each following month.
What if my card for any reason couldn't be charged?
If your card cannot be charged, you will receive an email notification and your subscription will be suspended after 15 days following the due date. In order to resume the subscription, you will need to update your credit card information. Please note that the product will not be activated automatically, manual activation – either online or offline – will be required.
How can I renew the subscription?
If your server is connected to the Internet, your Open-E DSS V7 subscription will be renewed automatically each month until you cancel it. Manual product activation is required each month in case the server cannot access the Internet.
How do I cancel the subscription?
You may cancel your subscription at any time by following the cancellation link provided in the confirmation e-mail.
What happens if I don't prolong my subscription?
When a subscription is not renewed (paid) for 15 days after the due date, the product will be working with severely reduced network bandwidth and will shut down every 60 minutes.
Will the cost of my subscription ever increase?
The price is subject to change, but we will always notify you beforehand. Price changes and institution of new charges implemented during your current monthly subscription period will apply to any subsequent monthly subscription period and to all new subscribers after the effective date of the change.
Which Open-E product?
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