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Open-E JovianDSS Single Node
Initial product pack includes licenses:
1x Open-E JovianDSS
1x Storage Extension of your choice
1x Support License of your choice
To use Open-E JovianDSS in a Single Node setup, you require the basic license for one node, one storage extension in your chosen size, and a support license in the respective size.
Open-E JovianDSS Standard HA Cluster (SAS, FC)
Initial product pack includes licenses:
2x Open-E JovianDSS
1x Standard HA Cluster Feature Pack
1x Storage Extension of your choice
2x Support Licenses of your choice
With this product pack you can use Open-E JovianDSS as High Availability Storage for two server nodes connected to a single storage and one (or more) JBOD(s). You need to purchase a basic license for each cluster node and one Standard HA Cluster Feature Pack (contains a license for each node). You require only one storage extension because the actual storage space is shared between both nodes. Support licenses need to be purchased for each node in the respective storage size.
Read moreDeployment options for single (common) storageDeployment options for dual (shared) storage
Open-E JovianDSS Advanced Metro HA Cluster (SAS, FC, Ethernet)
Initial product pack includes licenses:
2x Open-E JovianDSS
1x Advanced Metro HA Cluster Feature Pack
2x Storage Extensions of your choice
2x Support Licenses of your choice
With this product pack you can create High Availability Storage for two server nodes over Ethernet (up to 50 miles / 80km) LAN, using a storage at each location (Dual Storage). For this Cluster setup you require a basic license for each node and one Advanced Metro HA Cluster Feature Pack (contains a license for each node). You need to purchase two storage extensions and two support licenses of the designated storage size for each cluster node.
Buy additional Product Extensions and Support Licenses for your Open-E JovianDSS
If you want to increase the size of your storage space or purchase Support licenses, please contact the Open-E Sales Team.
Storage Extensions back to top ^
The storage capacity of Open-E products may be extended in an easy and convenient manner by purchasing additional storage licenses. Additional storage licenses sum up, and add to the value of the expanded product.
Support back to top ^
NOTE: The support prices listed below are based on storage capacity. During product configuration, the system automatically recalculates the support prices according to the selected storage capacity.
STANDARD Support
Standard Support (1, 3 or 5 years) allows you to receive Email and Phone assistance regarding your technical issues for your Open-E JovianDSS product.
PREMIUM Support
Premium Support (1, 3 or 5 years) allows you to receive Email and Phone assistance regarding your technical issues for your Open-E JovianDSS product. In addition, you will receive small updates and remote support.
24/7 Support
24/7 Support (1, 3 or 5 years) is available 24 hours all year round and allows you to receive assistance regarding any technical issues for your Open-E JovianDSS product. In addition, you will receive small updates and remote support.
IMPORTANT: The prices listed above don't include the appropriate VAT of your country.
The After-Hours Support is a Fee-based charge of USD 838.00 for Open-E products only and is a pay per incident support case per Serial Number. The After-Hours Support is provided 24hrs including week days, weekends and holidays.
When contacting the support center please provide all contact information (name, phone number and email address) and the Serial Number of your Open-E product.
The Serial Number can be found from the GUI located in the Help > About page or from your Open-E User Portal.
Additionally, please be ready to provide logs from the GUI, this can be downloaded from Status > Hardware > Logs - then click on the download button.
Make sure that you have registered your Open-E product. If not please refer to link below as this will allow you to access software updates for your module.
Product Registration: www.open-e.com/register/
Once contacting the After-Hours Support representative and providing all information, a support engineer will be located to contact you in regards to your issue. In some instances during high call volumes this can take up to 4 hours to respond from the time of receiving your call.
Cancellations must be done immediately or 15 minutes after making the call to the After Hours call center. It is the sole responsibility of the customer to call the After Hours call center to cancel the order not Open-E or the Support Engineer. If the cancellation was not completed as stated above within the 15 minute time frame the order will be processed without refund.
After-hours Support: +1 (877) 572 5134
Your incident may already have a resolution, please search our Forum and Knowledge Base from the links below:
Forum: forum.open-e.com
Knowledge Base: kb.open-e.com
IMPORTANT NOTE: Pricing for Per Incident 24/7 Support is provided in US$ only, pricing in other currencies is not available. Charges for Per Incident 24/7 Support must be paid by credit card prior to support being given. Customer is responsible for foreign exchange charges and any other charges. It is the responsibility of the customer to calculate, report and remit appropriate taxes to their tax authority.