Open-E JovianDSS Support

For JovianDSS, Open-E offers three types of technical support levels provided either by Open-E’s partners or directly by the Open-E Support Team.

  • Each system comes with technical support (at least Standard Technical Support for 1 or 3 years)
  • Support price per year based on chosen service – not capacity

Technical support comparison

Standard Premium 24/7
Assistance Email/Phone Email/Phone Email/Phone
Availability Business hours Business hours 24/7
Response time 8 business hours 4 business hours 4 business hours
Small updates No Yes Yes
Remote support No Yes Yes
Price Open-E JovianDSS Store