Open-E JovianDSS Support

Support phone number for

Standard & premium support

EU: +49 (89) 800 777 16
US: +1 (678) 666 2880

Support phone number for

24/7 & PER INCIDENT SUPPORT

EU & US: +1 (877) 572 5134

For JovianDSS, Open-E offers three types of technical support levels provided either by Open-E’s partners or directly by the Open-E Support Team.

  • Each system comes with technical support (at least Standard Technical Support for 1 or 3 years)
  • Support price per year based on chosen service – not capacity

Technical support comparison

Standard Premium 24/7
Support forms
Form of Support
mail Email
mail Phone
mail Email
mail Phone
remote Remote sessions ?
Open-E Engineers access your server remotely to fix issues
updates Custom updates ?
Custom-made updates for specific issues
mail Email
mail Phone
remote Remote sessions ?
Open-E Engineers access your server remotely to fix issues
updates Custom updates ?
Custom-made updates for specific issues
mail Dedicated 24/7 phone
Availability Business hours Business hours 24/7
Response time
Severity 1 ? 8 hours 4 hours 4 hours
Severity 2 ? Next business day 8 hours 8 hours
Severity 3 ? Up to 48 hours Next business day Next business day
Pricing Change Currency to: EUR
Upgrade ?
1 year:
3 years:
5 years:
1 year:
3 years:
5 years:
1 year:
3 years:
5 years:
Up to 16TB
$ 220.00
$ 660.00
$ 1 040.00
$ 560.00
$ 1 320.00
$ 2 070.00
$ 1 100.00
$ 2 100.00
$ 4 140.00
From 20TB to 128TB
$ 440.00
$ 1 320.00
$ 2 070.00
$ 1 100.00
$ 2 650.00
$ 4 140.00
$ 2 210.00
$ 4 190.00
$ 8 270.00
From 132TB to 512TB
$ 840.00
$ 2 520.00
$ 3 940.00
$ 2 100.00
$ 5 040.00
$ 7 880.00
$ 4 200.00
$ 7 980.00
$ 15 750.00
512TB and over
$ 1 760.00
$ 5 290.00
$ 8 270.00
$ 4 410.00
$ 10 580.00
$ 16 540.00
$ 8 820.00
$ 16 760.00
$ 33 080.00
Renewal ?
1 year:
3 years:
5 years:
1 year:
3 years:
5 years:
1 year:
3 years:
5 years:
Up to 16TB
$ 220.00
$ 660.00
$ 1 040.00
$ 560.00
$ 1 320.00
$ 2 070.00
$ 1 100.00
$ 2 100.00
$ 4 140.00
From 20TB to 128TB
$ 440.00
$ 1 320.00
$ 2 070.00
$ 1 100.00
$ 2 650.00
$ 4 140.00
$ 2 210.00
$ 4 190.00
$ 8 270.00
From 132TB to 512TB
$ 840.00
$ 2 520.00
$ 3 940.00
$ 2 100.00
$ 5 040.00
$ 7 880.00
$ 4 200.00
$ 7 980.00
$ 15 750.00
512TB and over
$ 1 760.00
$ 5 290.00
$ 8 270.00
$ 4 410.00
$ 10 580.00
$ 16 540.00
$ 8 820.00
$ 16 760.00
$ 33 080.00
Reinstatement ?
1 year:
1 year:
1 year:
Up to 16TB
$ 560.00
$ 1 100.00
$ 2 210.00
From 20TB to 128TB
$ 1 100.00
$ 2 210.00
$ 4 410.00
From 132TB to 512TB
$ 2 100.00
$ 4 200.00
$ 8 400.00
512TB and over
$ 4 410.00
$ 8 820.00
$ 17 640.00
Standard Premium 24/7