Open-E JovianDSS Support

Support phone number for

STANDARD & PREMIUM SUPPORT

EU: +49 (89) 800 777 16
US: +1 (678) 666 2880

Support phone number for

24/7 & PER INCIDENT SUPPORT

EU & US: +1 (877) 572 5134

For Open-E JovianDSS, there are three types of technical support levels offered provided either by Open-E’s partners or directly by the Open-E Support Team.

  • Each system comes with technical support (at least Standard Technical Support for 1 or 3 years)
  • Support price per year based on chosen service and storage capacity level

Technical support plans comparison

Standard Premium 24/7
Form of Support
Email
Phone
Email
Phone
Remote sessions
Open-E Engineers access your server remotely to fix issues
Custom updates
Custom-made updates for specific issues
Email
Phone
Remote sessions
Open-E Engineers access your server remotely to fix issues
Custom updates
Custom-made updates for specific issues
Dedicated 24/7 phone
Availability Business hours Business hours 24/7
Response time
Severity 1
Click to see severity details
8 hours 4 hours 4 hours
Severity 2
Click to see severity details
Next business day 8 hours 8 hours
Severity 3
Click to see severity details
Up to 48 hours Next business day Next business day
Base price
Click to see upgrade details
Up to 16TB
1 year USD 280.00
3 years USD 660.00
1 year USD 700.00
3 years USD 1 710.00
1 year USD 1 390.00
3 years USD 3 330.00
From 20TB to 128TB
1 year USD 550.00
3 years USD 1 320.00
1 year USD 1 390.00
3 years USD 3 330.00
1 year USD 2 780.00
3 years USD 6 680.00
From 132TB to 512TB
1 year USD 1 060.00
3 years USD 2 530.00
1 year USD 2 650.00
3 years USD 6 360.00
1 year USD 5 290.00
3 years USD 12 680.00
516TB and more
1 year USD 2 220.00
3 years USD 5 320.00
1 year USD 5 560.00
3 years USD 13 320.00
1 year USD 11 100.00
3 years USD 26 640.00
Upgrade
Click to see upgrade details
Applies to all
capacities
The upgrade cost is based on the remaining support duration of your current support plan. Remember that the upgrade changes only the type of support, not its expiration date.
Renewal
Click to see renewal details
Up to 16TB
1 year USD 280.00
3 years USD 660.00
1 year USD 700.00
3 years USD 1 710.00
1 year USD 1 390.00
3 years USD 3 330.00
From 20TB to 128TB
1 year USD 550.00
3 years USD 1 320.00
1 year USD 1 390.00
3 years USD 3 330.00
1 year USD 2 780.00
3 years USD 6 680.00
From 132TB to 512TB
1 year USD 1 060.00
3 years USD 2 530.00
1 year USD 2 650.00
3 years USD 6 360.00
1 year USD 5 290.00
3 years USD 12 680.00
516TB and more
1 year USD 2 220.00
3 years USD 5 320.00
1 year USD 5 560.00
3 years USD 13 320.00
1 year USD 11 100.00
3 years USD 26 640.00
Reinstatement
Click to see reinstatement details
Up to 16TB
1 year USD 550.00
1 year USD 1 420.00
1 year USD 2 780.00
From 20TB to 128TB
1 year USD 1 100.00
1 year USD 2 780.00
1 year USD 5 570.00
From 132TB to 512TB
1 year USD 2 110.00
1 year USD 5 300.00
1 year USD 10 570.00
516TB and more
1 year USD 4 430.00
1 year USD 11 100.00
1 year USD 22 210.00
Standard Premium 24/7
How to buy

Per incident support

Per incident 24/7 Support is available 24 hours, every day of the year including weekdays, weekends and holidays.

This flexible pay-as-you-go model allows you to receive technical assistance for a single incident.

Form of Support Response time Price
One incident
on one server
Custom updates
Custom-made updates for specific issues
Dedicated 24/7 phone
Within 4 hours

Per Incident Support
entitles you to receive
technical assistance
only in case of
Severity 1
Click to see severity details
incidents
USD 913.00
per incident *
How to buy Buy now

* Per incident technical support is charged in US Dollars regardless of your geographical location.

Explore our product Open arrow icon

Take part in our live demos with Open-E Engineers

  • Several online meetings - each discussing a different Open-E JovianDSS functionality.
  • Chance to ask questions while and after the presentation.
  • Opportunity to understand how Open-E JovianDSS works without any installation or setup.