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Open-E JovianDSS Support
Support phone number for
Standard & premium support
EU: +49 (89) 800 777 16
US: +1 (678) 666 2880
Support phone number for
24/7 & PER INCIDENT SUPPORT
EU & US: +1 (877) 572 5134
For JovianDSS, Open-E offers three types of technical support levels provided either by Open-E’s partners or directly by the Open-E Support Team.
- Each system comes with technical support (at least Standard Technical Support for 1 or 3 years)
- Support price per year based on chosen service – not capacity
Technical support comparison
| Standard | Premium | 24/7 | |
|---|---|---|---|
| Support forms | |||
| Form of Support |
Email
Phone
|
Email
Phone
Remote sessions
?
Open-E Engineers access your server remotely to fix issues
Custom updates
?
Custom-made updates for specific issues
|
Email
Phone
Remote sessions
?
Open-E Engineers access your server remotely to fix issues
Custom updates
?
Custom-made updates for specific issues
Dedicated 24/7 phone
|
| Availability | Business hours | Business hours | 24/7 |
| Response time | |||
| Severity 1 ? | 8 hours | 4 hours | 4 hours |
| Severity 2 ? | Next business day | 8 hours | 8 hours |
| Severity 3 ? | Up to 48 hours | Next business day | Next business day |
| Pricing Change Currency to: EUR | |||
| Upgrade ? |
1 year:
3 years:
5 years:
|
1 year:
3 years:
5 years:
|
1 year:
3 years:
5 years:
|
| Up to 16TB |
$ 220.00
$ 660.00
$ 1 040.00
|
$ 560.00
$ 1 320.00
$ 2 070.00
|
$ 1 100.00
$ 2 100.00
$ 4 140.00
|
| From 20TB to 128TB |
$ 440.00
$ 1 320.00
$ 2 070.00
|
$ 1 100.00
$ 2 650.00
$ 4 140.00
|
$ 2 210.00
$ 4 190.00
$ 8 270.00
|
| From 132TB to 512TB |
$ 840.00
$ 2 520.00
$ 3 940.00
|
$ 2 100.00
$ 5 040.00
$ 7 880.00
|
$ 4 200.00
$ 7 980.00
$ 15 750.00
|
| 512TB and over |
$ 1 760.00
$ 5 290.00
$ 8 270.00
|
$ 4 410.00
$ 10 580.00
$ 16 540.00
|
$ 8 820.00
$ 16 760.00
$ 33 080.00
|
| Renewal ? |
1 year:
3 years:
5 years:
|
1 year:
3 years:
5 years:
|
1 year:
3 years:
5 years:
|
| Up to 16TB |
$ 220.00
$ 660.00
$ 1 040.00
|
$ 560.00
$ 1 320.00
$ 2 070.00
|
$ 1 100.00
$ 2 100.00
$ 4 140.00
|
| From 20TB to 128TB |
$ 440.00
$ 1 320.00
$ 2 070.00
|
$ 1 100.00
$ 2 650.00
$ 4 140.00
|
$ 2 210.00
$ 4 190.00
$ 8 270.00
|
| From 132TB to 512TB |
$ 840.00
$ 2 520.00
$ 3 940.00
|
$ 2 100.00
$ 5 040.00
$ 7 880.00
|
$ 4 200.00
$ 7 980.00
$ 15 750.00
|
| 512TB and over |
$ 1 760.00
$ 5 290.00
$ 8 270.00
|
$ 4 410.00
$ 10 580.00
$ 16 540.00
|
$ 8 820.00
$ 16 760.00
$ 33 080.00
|
| Reinstatement ? |
1 year:
|
1 year:
|
1 year:
|
| Up to 16TB |
$ 560.00
|
$ 1 100.00
|
$ 2 210.00
|
| From 20TB to 128TB |
$ 1 100.00
|
$ 2 210.00
|
$ 4 410.00
|
| From 132TB to 512TB |
$ 2 100.00
|
$ 4 200.00
|
$ 8 400.00
|
| 512TB and over |
$ 4 410.00
|
$ 8 820.00
|
$ 17 640.00
|
| Standard | Premium | 24/7 | |
