Open-E JovianDSS Support

Support phone number for

STANDARD & PREMIUM SUPPORT

EU: +49 (89) 800 777 16
US: +1 (678) 666 2880

Support phone number for

24/7 & PER INCIDENT SUPPORT

EU & US: +1 (877) 572 5134

For Open-E JovianDSS, there are three types of technical support levels offered provided either by Open-E’s partners or directly by the Open-E Support Team.

  • Each system comes with technical support (at least Standard Technical Support for 1 or 3 years)
  • Support price per year based on chosen service and storage capacity level

Technical support plans comparison

Standard Premium 24/7
Form of Support
Email
Phone
Email
Phone
Remote sessions
Open-E Engineers access your server remotely to fix issues
Custom updates
Custom-made updates for specific issues
Email
Phone
Remote sessions
Open-E Engineers access your server remotely to fix issues
Custom updates
Custom-made updates for specific issues
Dedicated 24/7 phone
Availability Business hours Business hours 24/7
Response time
Severity 1
Click to see severity details
8 hours 4 hours 4 hours
Severity 2
Click to see severity details
Next business day 8 hours 8 hours
Severity 3
Click to see severity details
Up to 48 hours Next business day Next business day
Upgrade
Click to see upgrade details
Up to 16TB
1 year USD 250.00
3 years USD 610.00
1 year USD 650.00
3 years USD 1 560.00
1 year USD 1 280.00
3 years USD 3 060.00
From 20TB to 128TB
1 year USD 510.00
3 years USD 1 210.00
1 year USD 1 280.00
3 years USD 3 060.00
1 year USD 2 550.00
3 years USD 6 130.00
From 132TB to 512TB
1 year USD 970.00
3 years USD 2 320.00
1 year USD 2 430.00
3 years USD 5 830.00
1 year USD 4 850.00
3 years USD 11 640.00
516TB and more
1 year USD 2 040.00
3 years USD 4 880.00
1 year USD 5 090.00
3 years USD 12 220.00
1 year USD 10 190.00
3 years USD 24 440.00
Renewal
Click to see renewal details
Up to 16TB
1 year USD 250.00
3 years USD 610.00
1 year USD 650.00
3 years USD 1 560.00
1 year USD 1 280.00
3 years USD 3 060.00
From 20TB to 128TB
1 year USD 510.00
3 years USD 1 210.00
1 year USD 1 280.00
3 years USD 3 060.00
1 year USD 2 550.00
3 years USD 6 130.00
From 132TB to 512TB
1 year USD 970.00
3 years USD 2 320.00
1 year USD 2 430.00
3 years USD 5 830.00
1 year USD 4 850.00
3 years USD 11 640.00
516TB and more
1 year USD 2 040.00
3 years USD 4 880.00
1 year USD 5 090.00
3 years USD 12 220.00
1 year USD 10 190.00
3 years USD 24 440.00
Reinstatement
Click to see reinstatement details
Up to 16TB
1 year USD 510.00
1 year USD 1 300.00
1 year USD 2 550.00
From 20TB to 128TB
1 year USD 1 010.00
1 year USD 2 550.00
1 year USD 5 100.00
From 132TB to 512TB
1 year USD 1 940.00
1 year USD 4 860.00
1 year USD 9 700.00
516TB and more
1 year USD 4 070.00
1 year USD 10 190.00
1 year USD 20 370.00
Standard Premium 24/7
How to buy

Per incident support

Per incident 24/7 Support is available 24 hours, every day of the year including weekdays, weekends and holidays.

This flexible pay-as-you-go model allows you to receive technical assistance for a single incident.

Form of Support Response time Price
One incident
on one server
Custom updates
Custom-made updates for specific issues
Dedicated 24/7 phone
Within 4 hours

Per Incident Support
entitles you to receive
technical assistance
only in case of
Severity 1
Click to see severity details
incidents
USD 838.00
per incident *
How to buy Buy now

* Per incident technical support is charged in US Dollars regardless of your geographical location.

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