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Open-E JovianDSS Support
Support phone number for
STANDARD & PREMIUM SUPPORT
EU: +49 (89) 800 777 16
US: +1 (678) 666 2880
Support phone number for
24/7 & PER INCIDENT SUPPORT
EU & US: +1 (877) 572 5134
For JovianDSS, Open-E offers three types of technical support levels provided either by Open-E’s partners or directly by the Open-E Support Team.
- Each system comes with technical support (at least Standard Technical Support for 1 or 3 years)
- Support price per year based on chosen service and storage capacity level
Technical support plans comparison
| Standard | Premium | 24/7 | |
|---|---|---|---|
| Form of Support |
Email
Phone
|
Email
Phone
Remote sessions
Open-E Engineers access your server remotely to fix issues
Custom updates
Custom-made updates for specific issues
|
Email
Phone
Custom updates
Custom-made updates for specific issues
Dedicated 24/7 phone
|
| Availability | Business hours | Business hours | 24/7 |
| Response time | |||
|
Severity 1
Click to see severity details
|
8 hours | 4 hours | 4 hours |
|
Severity 2
Click to see severity details
|
Next business day | 8 hours | 8 hours |
|
Severity 3
Click to see severity details
|
Up to 48 hours | Next business day | Next business day |
|
Upgrade
Click to see upgrade details
|
|||
| Up to 16TB |
1 year
USD
230.00
3 years
USD
690.00
|
1 year
USD
590.00
3 years
USD
1 390.00
|
1 year
USD
1 160.00
3 years
USD
2 210.00
|
| From 20TB to 128TB |
1 year
USD
460.00
3 years
USD
1 390.00
|
1 year
USD
1 160.00
3 years
USD
2 780.00
|
1 year
USD
2 320.00
3 years
USD
4 400.00
|
| From 132TB to 512TB |
1 year
USD
880.00
3 years
USD
2 650.00
|
1 year
USD
2 210.00
3 years
USD
5 290.00
|
1 year
USD
4 410.00
3 years
USD
8 380.00
|
| 512TB and over |
1 year
USD
1 850.00
3 years
USD
5 550.00
|
1 year
USD
4 630.00
3 years
USD
11 100.00
|
1 year
USD
9 260.00
3 years
USD
17 600.00
|
|
Renewal
Click to see renewal details
|
|||
| Up to 16TB |
1 year
USD
230.00
3 years
USD
690.00
|
1 year
USD
590.00
3 years
USD
1 390.00
|
1 year
USD
1 160.00
3 years
USD
2 210.00
|
| From 20TB to 128TB |
1 year
USD
460.00
3 years
USD
1 390.00
|
1 year
USD
1 160.00
3 years
USD
2 780.00
|
1 year
USD
2 320.00
3 years
USD
4 400.00
|
| From 132TB to 512TB |
1 year
USD
880.00
3 years
USD
2 650.00
|
1 year
USD
2 210.00
3 years
USD
5 290.00
|
1 year
USD
4 410.00
3 years
USD
8 380.00
|
| 512TB and over |
1 year
USD
1 850.00
3 years
USD
5 550.00
|
1 year
USD
4 630.00
3 years
USD
11 100.00
|
1 year
USD
9 260.00
3 years
USD
17 600.00
|
|
Reinstatement
Click to see reinstatement details
|
|||
| Up to 16TB |
1 year
USD
590.00
|
1 year
USD
1 160.00
|
1 year
USD
2 320.00
|
| From 20TB to 128TB |
1 year
USD
1 160.00
|
1 year
USD
2 320.00
|
1 year
USD
4 630.00
|
| From 132TB to 512TB |
1 year
USD
2 210.00
|
1 year
USD
4 410.00
|
1 year
USD
8 820.00
|
| 512TB and over |
1 year
USD
4 630.00
|
1 year
USD
9 260.00
|
1 year
USD
18 520.00
|
| Standard | Premium | 24/7 | |
| How to buy | |||
Per incident support
Per incident 24/7 Support is available 24 hours, every day of the year including weekdays, weekends and holidays.
This flexible pay-as-you-go model allows you to receive technical assistance for a single incident.
| Form of Support | Response time | Price | |
|---|---|---|---|
| One incident on one server |
Custom updates
Custom-made updates for specific issues
Dedicated 24/7 phone
|
Within 4 hours
Per Incident Support entitles you to receive technical assistance only in case of Severity 1 Click to see severity details
incidents
|
USD
838.00
per incident * |
| How to buy | Buy now | ||
* Per incident technical support is charged in US Dollars regardless of your geographical location.
