Open-E JovianDSS Support

Support phone number for

STANDARD & PREMIUM SUPPORT

EU: +49 (89) 800 777 16
US: +1 (678) 666 2880

Support phone number for

24/7 & PER INCIDENT SUPPORT

EU & US: +1 (877) 572 5134

For JovianDSS, Open-E offers three types of technical support levels provided either by Open-E’s partners or directly by the Open-E Support Team.

  • Each system comes with technical support (at least Standard Technical Support for 1 or 3 years)
  • Support price per year based on chosen service – not capacity

Technical support plans comparison

Standard Premium 24/7
Form of Support
Email
Phone
Email
Phone
Remote sessions
Open-E Engineers access your server remotely to fix issues
Custom updates
Custom-made updates for specific issues
Email
Phone
Custom updates
Custom-made updates for specific issues
Dedicated 24/7 phone
Availability Business hours Business hours 24/7
Response time
Severity 1
Click to see severity details
8 hours 4 hours 4 hours
Severity 2
Click to see severity details
Next business day 8 hours 8 hours
Severity 3
Click to see severity details
Up to 48 hours Next business day Next business day
Upgrade
Click to see upgrade details
Up to 16TB
1 year USD 220.00
3 years USD 660.00
1 year USD 560.00
3 years USD 1 320.00
1 year USD 1 100.00
3 years USD 2 100.00
From 20TB to 128TB
1 year USD 440.00
3 years USD 1 320.00
1 year USD 1 100.00
3 years USD 2 650.00
1 year USD 2 210.00
3 years USD 4 190.00
From 132TB to 512TB
1 year USD 840.00
3 years USD 2 520.00
1 year USD 2 100.00
3 years USD 5 040.00
1 year USD 4 200.00
3 years USD 7 980.00
512TB and over
1 year USD 1 760.00
3 years USD 5 290.00
1 year USD 4 410.00
3 years USD 10 580.00
1 year USD 8 820.00
3 years USD 16 760.00
Renewal
Click to see renewal details
Up to 16TB
1 year USD 220.00
3 years USD 660.00
1 year USD 560.00
3 years USD 1 320.00
1 year USD 1 100.00
3 years USD 2 100.00
From 20TB to 128TB
1 year USD 440.00
3 years USD 1 320.00
1 year USD 1 100.00
3 years USD 2 650.00
1 year USD 2 210.00
3 years USD 4 190.00
From 132TB to 512TB
1 year USD 840.00
3 years USD 2 520.00
1 year USD 2 100.00
3 years USD 5 040.00
1 year USD 4 200.00
3 years USD 7 980.00
512TB and over
1 year USD 1 760.00
3 years USD 5 290.00
1 year USD 4 410.00
3 years USD 10 580.00
1 year USD 8 820.00
3 years USD 16 760.00
Reinstatement
Click to see reinstatement details
Up to 16TB
1 year USD 560.00
1 year USD 1 100.00
1 year USD 2 210.00
From 20TB to 128TB
1 year EUR 1 100.00
1 year USD 2 210.00
1 year USD 4 410.00
From 132TB to 512TB
1 year USD 2 100.00
1 year USD 4 200.00
1 year USD 8 400.00
512TB and over
1 year USD 4 410.00
1 year USD 8 820.00
1 year USD 17 640.00
Standard Premium 24/7
How to buy

Per incident support

Per incident 24/7 Support is available 24 hours, every day of the year including weekdays, weekends and holidays.

This flexible pay-as-you-go model allows you to receive technical assistance for a single incident.

Form of Support Response time Price
One incident
on one server
Custom updates
Custom-made updates for specific issues
Dedicated 24/7 phone
Within 4 hours

Per Incident Support
entitles you to receive
technical assistance
only in case of
Severity 1
Click to see severity details
incidents
USD 838.00
per incident *
How to buy Buy now

* Per incident technical support is charged in US Dollars regardless of your geographical location.