We are currently looking for a new member of the Support Team.

Responsibilities:

• working directly with customers in order to research, diagnose, troubleshoot, and resolve customer issues (software and hardware) related to Open-E data storage software;
• responding via phone, e-mail, and chat on the support requests and service tickets;
• supporting end-users in server infrastructure configuration;
• creating small updates and hotfixes to meet customers' needs;
• daily cooperation with pre-sales engineers, software development, and quality assurance teams at Open-E Poland, as well as with colleagues from Open-E GmbH and Open-E Inc.

Requirements:

• professional experience in a similar IT/Support role;
• very good English and Polish proficiency;
• Linux knowledge on an advanced user or admin level;
• customer-oriented approach;
• drive to get wide technical knowledge within the data storage area.

Nice to have:

• knowledge of IT storage technologies;
• knowledge of virtualization systems and tools;
• basic knowledge of network issues;
• knowledge of server assembly from the hardware point of view.

Our offer:

• permanent employment in software development company which:
  • provides its own products,
  • uses latest IT solutions,
  • believes in agile thinking and team power;
• internal product training and workshops;
• unlimited access to a well-equipped lab;
• private medical care at Medicover, Uniqa additional insurance, MedicoverSport card, Inspiro by Audioteka subscription;
• a comfortable office with no “open-space”;
• convenient, easy to access office location (near the A1 highway);
• work-life balance attitude: a hybrid work model after induction and shorter working hours on Fridays;
• free access to the kitchen (including unlimited tea and coffee in many varieties:)) and a free parking lot;
• access to the internal library (and an actual impact on its content) with both fictional and non-fictional literature.

Sounds interesting? Just send us your application form with an English CV by clicking the "Apply now" button below.