Careers

Application Support Specialist

  • Requisition Number: Support/3/2022
  • Job Category: Support
  • Location: Bytom

 

We are currently looking for a new member of the Support Team.

Responsibilities:

  • working directly with customers in order to research, diagnose, troubleshoot, and resolve customer issues (software and hardware) related to Open-E data storage software;
  • responding via phone, e-mail, and chat on the support requests and service tickets;
  • supporting end-users in server infrastructure configuration;
  • creating small updates and hotfixes to meet customers' needs;
  • daily cooperation with pre-sales engineers, software development, and quality assurance teams at Open-E Poland, as well as with colleagues from Open-E GmbH and Open-E Inc.

 

Requirements:

  • professional experience in a similar IT/Support role;
  • very good English and Polish proficiency;
  • Linux knowledge on an advanced user or admin level;
  • customer-oriented approach;
  • drive to get wide technical knowledge within the data storage area.

 

Nice to have:

  • knowledge of IT storage technologies;
  • knowledge of virtualization systems and tools;
  • basic knowledge of network issues;
  • knowledge of server assembly from the hardware point of view.

 

Our offer:

  • permanent employment in software development company which:
    • provides its own products,
    • uses latest IT solutions,
    • believes in agile thinking and team power;
  • internal product training and workshops;
  • unlimited access to a well-equipped lab;
  • private medical care at Medicover, Uniqa additional insurance, MedicoverSport card, Inspiro by Audioteka subscription;
  • a comfortable office with no “open-space”;
  • convenient, easy to access office location (near the A1 highway);
  • work-life balance attitude: hybrid work after the introduction and the trial period;
  • free access to the kitchen (including unlimited tea and coffee in many varieties:)) and a free parking lot;
  • access to the internal library (and an actual impact on its content) with both fictional and non-fictional literature.

 

Sounds interesting? Just send us your application form with an English CV by clicking the "Apply now" button below.

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