Job summary

Open-E, Inc. is a pioneering leader and developer of IP-based storage management software with headquarters in the United States and Europe. As a Technical Support Engineer you will have direct contact with present and future users of our software. You will be responsible for solving complex technical problems and responding to all product questions via email and phone. You will be a part of professional team focused on delivering the high quality IT support that our customers expect and need.

Essential Functions

• Deliver quick, relevant and thorough technical support of the storage software products
• Gain current data about reported problems and look for solutions based on internal and external sources

Requirements

• Strong knowledge of Linux and Windows systems
• Knowledge about basic network issues
• Experience with NAS/SAN systems - understanding crucial terms and implications of the particular choices
• At least 2 years of experience in a similar position in the IT industry
• Strong customer focus
• Excellent verbal and written communication skills and the ability to convey technical information clearly
• Reliability and precision in all tasks

We offer

• Permanent position in a software development company which:
  • provides its own products
  • uses latest IT solutions
  • believes in agile thinking and team power
• Internal product trainings and workshops
• Friendly work environment
• A professional and experienced team

Interested candidates are encouraged to send their application to:

human.resources.us@open-e.com