The 24/7 Support (1 or 3 years) provides 24-hour help all year round and allows you to receive assistance regarding any technical issues or questions for your Open-E product. The 24/7 Support offers 5 urgent incident support cases outside regular business hours, weekends and public holidays within a 4 hour response time. 24/7 Support gives you access to the Open-E User Portal where you can report your problem and a support ticket will be created. An Open-E support engineer will contact you as soon as possible, depending on your indicated severity level.
With a Premium Support license you can contact our Support Team and receive assistance via e-mail and phone.
Remote Support Sessions allow our support engineers to diagnose and solve technical issues directly on your running system.
24/7 Support can be purchased the following ways:
Upgrade: Saves 50% while escalating support to a higher level (compared to reinstatement prices). Only available for active support licenses. Recommended to be purchased with a new product license although you may purchase an upgrade during your current support term. Available for periods of 1 or 3 years.
Renewal: Saves 50% while extending the duration of support (compared to reinstatement prices). Only available for active support licenses. Available for periods of 1 or 3 years.
Reinstatement: Starts a new support after existing support for a product expired. Available for periods of 1 or 3 years.
Prices shown below are applicable to Open-E DSS V7 only. For JovianDSS support options please visit Open-E JovianDSS Online Store.
|Renewal for 1 year 24/7 Support||
USD 1 620.00
|Renewal for 3 years 24/7 Support||
USD 3 885.00
|Reinstatement for 1 year 24/7 Support||
USD 3 235.00
|Reinstatement for 3 years 24/7 Support||
USD 5 175.00