The Basic Support (1 or 3 years) allows you to receive assistance regarding your technical issues or questions for your Open-E DSS V7 product. This support option is not available for Open-E JovianDSS. Basic Support gives you access to the Open-E User Portal where you can report your problem and a support ticket will be created. An Open-E support engineer will contact you as soon as possible, depending on your indicated severity level.
With a Basic Support license you can contact our Support Team and receive assistance via e-mail only. No phone support is provided with this support package.
BASIC Support can be purchased the following ways:
Upgrade: Saves 50% while escalating support to a higher level (compared to reinstatement prices). Only available for active support licenses. Recommended to be purchased with a new product license although you may purchase an upgrade during your current support term. Available for periods of 1 or 3 years.
Renewal: Saves 50% while extending the duration of support (compared to reinstatement prices). Only available for active support licenses. Available for periods of 1 or 3 years.
Reinstatement: Starts a new support after existing support for a product expired. Available for periods of 1 or 3 years.
|Renewal for 1 year BASIC Support||
|Renewal for 3 years BASIC Support||
|Reinstatement for 1 year BASIC Support||
|Reinstatement for 3 years BASIC Support||